At Puffles, we are committed to bringing Hong Kong egg waffles to the South Florida community with a modern twist. Not only are we introducing one of Hong Kong's most famous street snacks to foodies in the States, but we are also injecting our own spin to the cultural phenomenon. Hong Kong egg waffles, also known as "Gai Dan Jai", are crispy on the outside yet soft and sweet on the inside. Individuals are able to customize their own waffle cone with choices from our wide selection of ice cream flavors and toppings. To compliment these signature waffles, Puffles also serves bubble tea that is made to order using only the best ingredients.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.