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Pollo Tropical

3.7
(2,265 reviews)

Business Details

18710 S. Dixie Highway, Miami, FL
33157, United States
(305) 254-0666

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Pollo Tropical
18710 S. Dixie Highway, Miami, FL
33157, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 18710 S. Dixie Highway in Miami, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.7
2,265 reviews
5 stars
1,087
4 stars
433
3 stars
232
2 stars
115
1 star
398
  • JH
    James Hardens
    2 days ago
    4.0
    For a Thursday it was crazy busy . It took a little over 20 mins to get my order . The cashier was very attentive to us that were awaiting . And the employees were all hustling . I felt bad the manager on shift was going back and forth to help everyone and she kept apologizing for the wait . Whenever I come for a meal it’s the manager with red hair and the spanish guy always working with the employees. Sometimes wait time little longer but it’s okay some people become rude for no reason . Keep up the good work and keep working together this store have changed so much with these two managers and new faces . See you next week
  • KM
    kenneth Mayorga
    5 days ago
    1.0
    I waited 40 minutes to do my pick which was placed 60 minutes ago……..
  • AV
    Anthony vargas
    Jul 10, 2026
    1.0
    Food is delicious, service and wait time is really upsetting I spent almost 45 minutes to get my food they cant handle the rush only this location , need to put experienced employees the manager that os can not use her team effectively, when the store manager is here she moves freely and fast to filler is not handling the store correctly, please fix my home store ASAP
  • AR
    Adriana Rodriguez
    Jul 9, 2026
    1.0
    This is by far the worst pollo tropical location. It’s always the same thing. It’s always a mess everything takes long, they constantly mess up orders but today was top tier ridiculous. I placed an order on the app it said it would be ready at 7:45am I walk into the store to find out they ran out of chicken, imagine that pollo tropical running out of chicken and not being prepared for the afternoon- night rush. I waited over an hour after the arrival time for one plate of chicken and wrap! It’s ridiculous and unacceptable. They prioritized the drive through and walk ins. While everyone else who ordered online had to stand and wait. Again not a couple of minutes, not even 20 or 30 minutes but OVER an HOUR!!!! I didn’t my food till 8:57pm!!!! Turns out they thought my order was already given out They need to re train their staff and be better prepared.
  • GC
    Glendy Cruz
    Jun 22, 2026
    4.0
    Siempre e comprado el Delicioso pollo tropical y pido siempre un extra de arroz porque era delicioso, en esta oportunidad puedo decir que he perdido dos órdenes de arroz porque estan demaciado salados parece que le han dejado ir unos 10 votes de sal es demaciado y la calidad no es la misma del arroz me he quedado sin comer con el delicioso acompañante que era uno favorito de la familia😮‍💨 parece que esta bajando la calidad.

Frequently Asked Questions About Pollo Tropical

What are Pollo Tropical's regular dining hours?

Pollo Tropical is open daily from 10:00 AM to midnight.

Does Pollo Tropical offer delivery services? If so, what are the delivery hours?

Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM through their online platform.

Brand Certified Facts from Pollo Tropical

This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 19, 2026Yext Knowledge Graph
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