Brand Certified
Pollo Tropical
3.8(2240 reviews)
Certified by Pollo Tropical • May 17, 2026
Business Details
18710 S. Dixie Highway, Miami, FL
33157, United States
Certified by Pollo Tropical • May 17, 2026
(305) 254-0666
Certified by Pollo Tropical • May 17, 2026
https://locations.pollotropical.com/fl/miami/18710-s.-dixie-highway
Certified by Pollo Tropical • May 17, 2026
About
Certified by Pollo Tropical • May 17, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Certified by Pollo Tropical • May 17, 2026
Hours
Certified by Pollo Tropical • May 17, 2026
Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM
Reviews
3.8
2,240 reviews
5 stars
1,078
4 stars
427
3 stars
231
2 stars
115
1 star
389
- LRLady Ramirez1 day ago2.0No hay suerte🤦🏼♀️...en la noche es demasiado lenta la espera en el drive thru . Aca es donde unico me pasa esta lentitud
- AGAna Garcia1 day ago2.0Drive thru is supposed to be somewhat quick. It doesn’t make any sense to sit in a drive thru as long as we did and then be stuck in line. Do better!
- OVOnivia VazquezMay 2, 20261.0Qué pena he pasado, luego de ver sus anuncios y la realidad de lo que sirven. Yo pedí dos menús 2 de 8.99, para llevar. No tenía casi frijoles y que decir del mal llamado pollo, parecía un picadillo y casi ni se veía. Yo no vire por la distancia. Pena me ha dado con la compañera que invité. Por primera vez fui a ese lugar y nunca más iré.
- TGTanya GarzonApr 24, 20261.0The food was raw. I returned it, they cooked me another batch and it was raw again. The service was horrendous and the restaurant was dirty. An employee took a break and ate at the table next to us, dropped his latex gloves on the floor and left them there. An employee offered to clean our table for us, said they'd be right back and never did. Would not recommend at all.
- ALArynna LopezApr 10, 20261.0I’m honestly really disappointed with my experience at Pollo Tropical. The food aside, the biggest issue is the environment inside the restaurant. The manager whose name tag said Yoliedys is constantly yelling at employees, which creates a very uncomfortable and chaotic atmosphere for both staff and customers. On top of that, when I had an issue with my order and tried to calmly explain it, I was completely ignored. Instead of helping or trying to fix the problem, she brushed me off and never actually resolved anything. It felt very unprofessional and frustrating. It’s hard to enjoy your meal in a place where employees are being treated harshly and customers aren’t being listened to. Everyone deserves basic respect, both staff and guests. I really hope upper management looks into this and considers bringing in new leadership that can actually handle situations properly, treat employees with respect, and create a better overall experience.
Frequently Asked Questions About Pollo Tropical
What are Pollo Tropical's regular dining hours?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services? If so, what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM through their online platform.
Where is Pollo Tropical located?
Pollo Tropical is located at 18710 S. Dixie Highway, Miami, FL 33157, USA.
What type of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh citrus-marinated chicken and signature items like Grilled Chicken and Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, and offers high chairs and a children's menu.
Are there any special holiday closures at Pollo Tropical?
Pollo Tropical is closed on December 25, 2024, for the holiday.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby restaurants include Miami Grill, a fast food and burger restaurant, and Tony Romas, a barbecue restaurant, offering additional dining options close to Pollo Tropical.
Are there any nearby services like pharmacies or salons near Pollo Tropical?
Yes, near Pollo Tropical you can find CenterWell Retail Pharmacy and Oasis Salon, which provides hair and beauty services, convenient for errands or pampering around your meal.
How can nearby ATM locations help customers visiting Pollo Tropical?
Nearby ATM options like Athena Bitcoin ATM and Bitcoin of America - Bitcoin ATM allow customers easy access to cash or cryptocurrency transactions when visiting Pollo Tropical.
Brand Certified Facts from Pollo Tropical
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