Brand Certified
Pollo Tropical
3.8(1755 reviews)
Certified by Pollo Tropical • May 17, 2026
Business Details
11521 N. Kendall Drive, Miami, FL
33176, United States
Certified by Pollo Tropical • May 17, 2026
(305) 596-4775
Certified by Pollo Tropical • May 17, 2026
https://locations.pollotropical.com/fl/miami/11521-n.-kendall-drive
Certified by Pollo Tropical • May 17, 2026
About
Certified by Pollo Tropical • May 17, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • May 17, 2026
Hours
Certified by Pollo Tropical • May 17, 2026
Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM
Reviews
3.8
1,755 reviews
5 stars
879
4 stars
311
3 stars
157
2 stars
88
1 star
320
- KJkari jinaMay 11, 20265.0Bueno, rápido y Barato
- MPMaritza ParrillaMay 4, 20264.0The service of Pollo Tropical at 137 Avenue is much better. The food is good in both places.
- RGRaul GarciaMay 2, 20261.0I had a really disappointing experience at Pollo Tropical. The rice was extremely pegajoso (sticky and clumpy), which already made the meal unpleasant. On top of that, the location was uncomfortably hot inside, making it hard to even enjoy the food. But the worst part was the hygiene. There were flies constantly around the food and even flying over us while we were eating. That completely ruined the experience. As a regular customer, this visit was very frustrating. Cleanliness and basic comfort should be a priority, and unfortunately this location missed the mark badly. I hope management takes action to improve these conditions.
- CFconnie figueroaApr 20, 20261.0I used to love this location but the customer service is terrible now! No one else was in line but me they still managed to get everyone’s order ready before mine. Wasted my entire lunch waiting for my food that was cold. When I came up and asked they said they had given my food out. Truly a terrible experience would not recommend at all.
- LKLaura KleinApr 7, 20263.0My experience at Pollo Tropical was pretty average overall. The chicken, which is supposed to be the highlight, ended up being a bit disappointing—noticeably dry and lacking the juicy, tender quality you’d expect from a place known for grilled dishes. It wasn’t inedible, but it definitely didn’t stand out in a good way. That said, the sauces were easily the best part of the meal. They had a lot of flavor—bright, tangy, and sometimes a little spicy—and they did a decent job of bringing the chicken back to life. Each one added something different, which made it more interesting, even if the main dish itself fell a little flat. Overall, it’s not a bad place, but it’s not particularly memorable either. If you go, definitely load up on the sauces—they’re doing most of the heavy lifting.
Frequently Asked Questions About Pollo Tropical
What are the hours of operation for Pollo Tropical on N. Kendall Drive?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 11521 N. Kendall Drive, Miami, FL 33176, United States.
Can I order delivery from Pollo Tropical online?
Yes, you can order delivery from Pollo Tropical through their online ordering site: https://order.pollotropical.com/menu/pollo-tropical-n-kendall-drivemiami-fl?handoff=delivery
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, specializing in fresh citrus-marinated grilled chicken, roast pork, black beans and rice, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted, but cash is not required.
Does Pollo Tropical offer seating and family-friendly amenities?
Yes, Pollo Tropical has indoor and outdoor seating, high chairs, wheelchair accessible entrances, parking and restrooms, and welcomes families and children.
Are there any nearby medical facilities close to Pollo Tropical that might be useful in an emergency?
Yes, several nearby medical centers include Kendall Town and Country Baptist Health Primary Care, Endoscopy Center at Baptist Health, Vera Dental Center, and Wander Animal Hospital.
What restaurants are located near Pollo Tropical on N. Kendall Drive?
Nearby dining options include Portofino Coal Fire Pizza, Sushi Maki (Japanese cuisine), Chef Chen Chinese Restaurant, and tonychefmiami, offering a variety of cuisines including pizza, sushi, Asian fusion, and Japanese.
Is there a drive-through option at Pollo Tropical?
Yes, Pollo Tropical offers a drive-through for convenient pickup.
How can nearby businesses and activities enhance the experience when visiting Pollo Tropical?
Visitors to Pollo Tropical can combine their meal with nearby activities such as working out at iLoveKickboxing - Kendall or shopping for party supplies at Splendor Party Decorations, enriching their outing in the Kendall area.
Brand Certified Facts from Pollo Tropical
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