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Pollo Tropical

3.9
(1,824 reviews)

Business Details

8975 S. Dixie Highway, Miami, FL
33156, United States
(305) 662-9035
https://locations.pollotropical.com/fl/miami/8975-s.-dixie-highway

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
8975 S. Dixie Highway, Miami, FL
33156, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday6:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 108 items

Explore offerings from Pollo Tropical on 8975 S. Dixie Highway in Miami, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

108 items

Reviews

3.9
1,824 reviews
5 stars
935
4 stars
331
3 stars
223
2 stars
90
1 star
245
  • MG
    Maria Gonzalez
    4 days ago
    1.0
    I’ve been coming to this Pollo Tropical location for years and have never had an experience like this. Unfortunately, the customer service I received today was extremely disappointing and disrespectful. When I went through the drive-thru, the employee told me to speak up because she couldn’t hear me. I was already speaking loudly and clearly, yet she repeatedly told me to speak up in a tone that felt very belittling and disrespectful. Throughout the entire interaction, her attitude was unpleasant, and even when I politely thanked her, she continued to have an extremely rude demeanor. To make matters worse, my order was completely wrong. I don’t know if the mistakes were intentional, but given the way I was treated throughout the interaction, it made the experience even more frustrating. Customers should not be made to feel belittled or disrespected when they are simply trying to place an order. I have been coming here for years and have never had a problem with this location until now. I strongly encourage the manager to look into what happened and address this employee’s behavior. This is not an appropriate way to treat customers, and it was very disappointing to experience this at a restaurant I have visited for years.
  • IV
    Ingris Villa
    Sep 10, 2026
    1.0
    Compre Una ensalada y y no trai dressing ni crouton ni nada un problema para poder regresar la orden tienes que esperar les falta personal y algunos gerentes no ayudan como deberían al cliente
  • JM
    Joelsy Martínez
    Sep 8, 2026
    5.0
    Service was real quick and the place is spotless
  • JG
    Jennifer Gonzalez
    Aug 30, 2026
    2.0
    There is a young girl usually always in the drive through window with a nasty ugly attitude!
  • RT
    Rodrigo Torruella
    Aug 16, 2026
    2.0
    I’m a regular customer since I live nearby. I have no complaints regarding food but the customer service. The drive thru cashier Andrea (a young girl) has a horrific customer service skills and bad attitude. Every time she takes my order has the same bad attitude. She looks unhappy with her job which I understand but upper management should make sure all their employees provide a good service and experience to the customers.

Frequently Asked Questions About Pollo Tropical

What are the regular opening hours of Pollo Tropical at 8975 S. Dixie Highway, Miami?

Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).

Is Pollo Tropical open on holidays such as Christmas Day?

Pollo Tropical is closed on certain holidays, including December 25, 2024.

Brand Certified Facts from Pollo Tropical

This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 13, 2026Yext Knowledge Graph
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