SA
Stacey Abramson
Sep 4, 2026
We have been regular customers for a long time and have personally recommended this establishment to many people because we genuinely believed it was a family-friendly and welcoming place. After what happened this past Wednesday, however, I can confidently say that our experience was incredibly disappointing and, quite frankly, disturbing.
We came with a large group that included several children. Were the kids occasionally loud? Yes. They were being kids. The adults were present, supervising them, and doing our best to keep things under control. Near the end of our visit, one of the children had a brief meltdown. Anyone who has spent time around children knows that these things happen. The child's mother handled the situation calmly and appropriately.
What happened next was completely unacceptable. A man sitting on the other side of the wall was clearly irritated by our group and began sarcastically clapping as we were leaving. What was even more shocking was overhearing this same man speaking with someone we believe was the owner and making a disrespectful comment about one of our friends, specifically referring to people from Hialeah and saying something along the lines of, “the people from Hialeah are leaving.”
I was honestly speechless.
Where someone lives, what neighborhood they come from, or what their background is should NEVER be a reason to look down on or make degrading comments about them. That type of behavior is unacceptable anywhere, but especially from people who are running a business that claims to be welcoming to families and the community.
As if that wasn't enough, while we were leaving, the waitress was rudely gesturing toward us as though she couldn't wait for our group to leave. The entire interaction left us feeling unwanted and disrespected.
And let me be clear: this isn't about expecting a restaurant to tolerate disruptive behavior. If our group had been completely out of control, I would understand management addressing the situation. But that was not what happened. We had children who were supervised, one child experienced a brief emotional moment, and instead of showing even a little patience or understanding, we were made to feel like an inconvenience.
The irony is that we were there because we had recommended this place AGAIN to friends. We were bringing business to an establishment we had supported and enjoyed for years. Unfortunately, the way we were treated has completely changed my opinion.
A family-friendly business should understand that families come with children, children sometimes get loud, and sometimes children have difficult moments. A welcoming business should also understand that customers come from different neighborhoods, cultures, and backgrounds and should be treated with the same basic respect.
This experience was not family-friendly. It was not welcoming. And the comments we overheard were especially disappointing and concerning.
I truly hope management takes a serious look at the culture being created in this establishment. Customer service is more than serving food—it is about how you make people feel when they walk through your doors. After years of supporting and recommending this place, we left feeling embarrassed, disrespected, and unwelcome.
Unfortunately, we will not be returning, and I will no longer be recommending this establishment to other families.
You can lose a customer over bad food or poor service, but losing a loyal customer because of disrespect and the way you treat their family and friends is something entirely different. We expected better.