YA
Yasmine Arguello
Sep 10, 2026
I’m leaving this review because my experience with the customer service was extremely disappointing.
Last Wednesday, I ordered two steak sandwiches ahead of time. When I arrived to pick up my order, I was expecting a quick and easy pickup since the food had been ordered approximately 30 minutes beforehand. However, when I got there, I was handed the receipt and was trying to give the employee my debit card so I could pay, but I was not properly attended to.
There were three women working in the front area, along with customers sitting in the bar area, so it appeared that there were enough employees available to assist customers. Despite that, I stood there waiting for approximately 15 minutes without anyone checking on me or giving me any update about my order.
What was most frustrating was that no one communicated with me. Nobody said, “Your food will be out shortly,” “There’s a delay,” or even apologized for the wait. After standing there for nearly 15 minutes, I finally took my debit card back and left without my food.
I called afterward to explain my frustration and was told that someone had come out with my food to give it to me. That was not my experience. I was standing there waiting, and no one came up to me with my order.
I also asked to speak with a manager or supervisor, only to be told that there was no manager or supervisor available. That was concerning because there should be someone responsible for supervising the employees and addressing customer concerns when situations like this happen.
The food may be good, but customer service is a huge part of running a successful business. Employees need proper training on communication, attentiveness, and how to handle customers when there is a delay.
I hope management takes this feedback seriously because the situation could have been handled very differently with just a little communication and professionalism.