McDonald's

Reviews

• JF

  John Frey

  May 10, 2026
  1.0
  Absolute worst service ever.
• MA

  Marielys Acosta

  May 2, 2026
  5.0
  I had a great experience thanks to Adriana, the manager at McDonald’s. She was extremely helpful, attentive, and handled everything with true professionalism. It’s not often you come across someone who genuinely cares about customer service the way she does. Adriana went above and beyond to make sure everything was taken care of, and her positive attitude really stood out. Thank you, Adriana, for making the experience so pleasant—you are a great asset to the team!
• AR

  Alex Reidy

  Apr 20, 2026
  4.0
  Popped in during a layover, it was busy but staff are really kind and hardworking.
• NC

  Nancy Castellon

  Apr 19, 2026
  1.0
  I have always use the drive thru and never had issues. I decided to come in with the little ones, big mistake. The service inside is horrible, took a long time to get the food. We were missing things, including napkins. When we ask for condiments, they gave us a face like we were asking for mission impossible. Honestly service, needs to improve here. They are working with attitude, if you don’t like your job , please find another one. But don’t ruin the visit to others.
• RB

  ROGER BERTONCINI

  Apr 1, 2026
  1.0
  My experience at this McDonald’s on 4999 NW 36th St, Miami was very unpleasant and disappointing. The moment I walked in, I was planning to place my order on my phone and sit down to have breakfast/lunch. However, instead of greeting me like a customer, the employee at the front counter immediately asked me if I was Uber or there for delivery. That was extremely unprofessional and honestly offensive. Why would an employee automatically assume that someone walking into the restaurant is there for Uber or DoorDash instead of simply greeting them as a customer? Every person who walks in deserves to be treated with basic courtesy and respect, not categorized or profiled based on assumptions. To be clear, I have absolutely nothing against delivery drivers. But the issue here is how customers are being approached and judged before even being greeted properly. That is not acceptable customer service. What made the situation even worse was when my order was ready. My name is Roger, which is clearly an English name, yet instead of calling me professionally, the employee started asking random American customers standing nearby if they were Roger. Then, when I walked up to the counter, the employee suddenly started speaking to me in Spanish, making another assumption about me based on appearance rather than simply addressing me respectfully and professionally from the beginning. I am fully bilingual and can speak both English and Spanish, but that is not the point. The point is that I felt judged, stereotyped, and discriminated against during what should have been a simple customer experience. This location seriously needs better customer service training, professionalism, and respect for all customers. No one should walk into a restaurant and feel profiled or treated differently before even placing an order.