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Pollo Tropical

3.8
(2,701 reviews)

Business Details

16495 N. W. 67th Avenue, Miami Lakes, FL
33014, United States
(305) 821-3858

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
16495 N. W. 67th Avenue, Miami Lakes, FL
33014, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

1 menu · 97 items

Explore offerings from Pollo Tropical on 16495 N. W. 67th Avenue in Miami Lakes, with popular featured items, platters, tropichop bowls, and family meals available at this location.

Menu

97 items

Reviews

3.8
2,701 reviews
5 stars
1,387
4 stars
467
3 stars
250
2 stars
161
1 star
436
  • TL
    tavi leon
    Jun 27, 2026
    1.0
    I’m honestly too tired to keep dealing with this, but this has happened far too many times to stay quiet. I’m a returning customer who eats at this location at least twice a month because the food is usually great. Unfortunately, the service is consistently disappointing. Almost every visit or online order seems to have an issue—missing sauces, forgotten items, incorrect orders, or substitutions that were never approved. A refund or replacement doesn’t fix the problem when it keeps happening over and over. I’ve been patient and continued coming back, but it’s frustrating to get home and realize my order is wrong yet again. At this point, I believe this needs the attention of a District Manager because the frequency of these mistakes shows a lack of care and accountability at this location. I enjoy the food, but if nothing changes, I’ll be taking my business elsewhere.
  • BB
    Bubble Barista
    Jun 25, 2026
    1.0
    I’ve gone at least 3 times in the last week or so because I do like the food but they keep messing up my order. And it’s not like it’s complex. It’s always the beans or the topping too. They ask if I want beans I say yes and like out of spite or something I just get no beans and my whole meals thrown off. And it’s upsetting because the food IS pretty good
  • YF
    Yahidana@yahoo.es Franco
    Jun 20, 2026
    1.0
    El restaurante vacío y los pedidos de Uber sin atender. Ellos conversando y una fila para recoger Uber que los clientes esperan el pedido rápido.
  • 3B
    305 Bikelife
    Jun 16, 2026
    5.0
    Rachel and Barbara the manger super good at what they do took care of me and other customers like family. Will 1000% be coming back to this location even tho it’s far from my house it’s worth it
  • YJ
    Yuriem Jean
    Jun 14, 2026
    2.0
    Why are these people always mixing up orders, forgetting something, and not being accurate with orders?? You go in the drive thru and still have to go inside because they forgot something like wow this is every time. I keep coming back because the food is consistent but the service and accuracy is horrendous.

Brand Certified Facts from Pollo Tropical

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Certified July 05, 2026Yext Knowledge Graph
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