This profile is uncertified and using publicly sourced data
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Business Details
About
Restaurant
Sugar Factory Miami offers the brand’s renowned retail offerings, including the world-famous Couture Pops. Known for their celebrity appeal, Sugar Factory’s Couture Pops are sure to be a hit among Miami’s elite. Grab-and-go selections will include novelty and bulk candy, snow cones, gelato and ice cream sandwiches to enjoy.
Sugar Factory Miami serves everything throughout the day from pancakes, crepes, salads, and burgers to satisfying desserts such as the legendary King Kong Sundae. The restaurant charges a 20% mandatory service charge on your bill regardless of the size of your party. 15% of the service charge is distributed to the service staff and the restaurant retains 5% to cover all related expenses.
Location
Sugar Factory - Miami Beach
507 Española Way Corner of, Drexel Ave, Miami Beach, FL
33139, United States
Hours
MondayClosed
TuesdayClosed
Wednesday11:00 AM - 11:00 PM
Thursday11:00 AM - 11:00 PM
Friday11:00 AM - 11:00 PM
Saturday11:00 AM - 12:00 AM
Sunday11:00 AM - 11:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.