ITALIAN ARTISAN GELATO – I Scream Gelato Lincoln Road is a top-rated ice cream shop in Miami Beach, serving authentic handcrafted Italian gelato, sorbets, and dairy-free options made fresh daily. Enjoy classics like Pistachio, Stracciatella, and Tiramisu, plus favorites like Ferrero Rocher and Lotus Biscoff. We also offer waffles, crêpes, milkshakes, affogatos, coffee drinks, and more. Conveniently located on Lincoln Road near South Beach and Ocean Drive, we’re the perfect stop for dessert, late-night treats, and family-friendly dining in Miami Beach.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.