Häagen-Dazs

Reviews

• JB

  Johnny Barnes

  Sep 21, 2026
  5.0
  I had a great experience at Häagen-Dazs. Alan, the owner, was very friendly and welcoming, the worker Christina, was wonderful—kind, helpful, and offering excellent customer service. The ice cream was delicious, and I appreciate that the prices are affordable in my opinion. It’s a warm, welcoming place, and I’ll definitely be coming back. Highly recommend.
• TF

  Thereal Fresh

  Aug 28, 2026
  5.0
  Good ice cream
• MD

  Mutlu Doğan

  Aug 24, 2026
  1.0
  I had an extremely frustrating experience here. I ordered two small ice creams, yet I was charged for three small ice creams. When I questioned the charge, I was told that one of the ice creams was served in a cone and that the cone had to be charged. Fine — if there is an extra charge for a cone, then charge me for the cone. But why was I charged the full price of an entire third small ice cream when I only ordered and received two? I asked this repeatedly, and no one could give me a reasonable answer. To make matters worse, the staff had very limited English, which made it incredibly difficult to communicate or get any proper explanation. Instead of trying to understand the issue or find someone who could help, they simply kept insisting that the charge was correct. What bothered me most was the attitude. There was no clear explanation, no effort to resolve the issue, and not even an apology. Charging a customer for an item they did not order or receive and then refusing to properly explain the charge is unacceptable. It wasn’t even about the amount of money — it was about the principle and the way the situation was handled. Very disappointing customer service and an unnecessarily unpleasant experience over something that should have been extremely simple to resolve.
• MB

  Manal Ballout

  Aug 17, 2026
  4.0
  Very taste Friendly lady But unfortunately the restroom was out of service was very hard with kids to clean there hands Outdoor setting area- too hot specially in summer
• ZF

  Zair Fernandez

  Aug 1, 2026
  1.0
  ⭐ 1 Star Terrible experience. I went in on a very hot Miami day to get a Cookies & Cream smoothie, which I have ordered before, but this time it tasted absolutely horrible, like the milk had gone bad. I immediately told the employees, and instead of simply fixing the problem, they had me waiting for about 30 minutes while trying to contact a manager who wasn't even there. They eventually made me another smoothie with "new milk," but it tasted just as bad. At that point, I asked for a mango smoothie instead since it was the same price, but they refused because of their "policy." Then I had to wait another 20–30 minutes while they supposedly looked for a solution. They didn't want to refund my $12. After wasting over an hour of my time, the only option they gave me was a Cookies & Cream ice cream. I accepted it just because I didn't want to waste any more time there. And guess what? The ice cream tasted bad too, and I couldn't even finish it. So I lost over an hour, spent $12 on food I couldn't consume, and left with a terrible experience. The worst part wasn't even the bad product—it was the horrible way the situation was handled. No manager on site, no refund, and absolutely no effort to provide reasonable customer service. I definitely won't be coming back. Very disappointing.