Häagen-Dazs

Reviews

• ML

  Martin Lopez

  Jul 9, 2026
  1.0
  My experience was extremely disappointing—not because of the product, but because of the customer service. From the very beginning, one of the employees greeted us with rude gestures, an unfriendly tone, and a clearly inappropriate attitude. When we politely pointed out that his behavior made us uncomfortable, instead of trying to resolve the situation, he became confrontational and challenged us. What was even more disappointing was that the second employee, rather than stepping in to de-escalate the situation or help resolve it, chose to support his colleague and joined in the poor treatment. I’m writing this review in the hope that it reaches a supervisor or someone responsible for the store. We have been Häagen-Dazs customers for many years, and this experience was completely inconsistent with the standards we have always associated with the brand. That same evening we visited other Häagen-Dazs locations and received excellent service, which made it clear that the problem was not the brand itself, but the way this particular store was being represented. A company that has built its reputation on quality products should hold the same standard for customer service. The people placed at the front counter represent the brand, and they should never create such an unpleasant experience for a family. I sincerely hope management addresses this issue so that other customers do not have to go through the same experience.
• SH

  Santiago Heras

  Jul 4, 2026
  1.0
  Un desastre la atención nos trató mal desde que entramos no nos explicó la carta muy mala atención gianfranco
• LA

  Lucy Awan

  Jul 3, 2026
  3.0
  the ice cream was so good the other night i got mint chip! but outside was this person on the tables playing incredibly loud music and i could barely hear the employee. He also had alcohol so i dont know how they allow this!!
• AE

  Amya Edwards

  Jun 20, 2026
  5.0
  great customer service!
• NC

  Najee Corley

  Jun 12, 2026
  5.0
  Great service here