Whataburger

Reviews

• AN

  Antonio Rodríguez Negrón

  3 days ago
  4.0
  Burger joint with nice burgers and very friendly staff. This is the first time that I visit Whataburger and I am quite satisfied with the value on offer. The burgers aren't mind blowing, but they're really good. I especially appreciated the bread: it's no nonsense, delicious bread reminiscent of a Puerto Rico brand called "Pan Pepín," and that is high praise! The burger itself also felt like the kind I'd make for a family gathering. Comfort burgers! Service was also really nice and friendly. Anyway, I plan to return!
• JB

  John Berti

  6 days ago
  1.0
  I got supper for my wife and me from this Whataburger in Lutz. I had heard and read reviews that their chicken sandwich is good. I got two grilled chicken sandwich combos to take out. We were very disappointed. The chicken breast was extremely small, about half the size of those I got at other fast-food restaurants. It had a weird texture and taste. What a ripoff. If you live in that area, I would not recommend Whataburger if you want a good chicken sandwich. Go to Raising Cane, Chick-fil-A, Culver's, or Chicken Guy. We have not tried a hamburger from Whataburger, but based on my experience with the chicken, I am reluctant to try one.
• RR

  RIH

  Sep 27, 2026
  4.0
  Bad stufff first: 1. I had 3 or 4 plain burgers drive-through plain, I clearly stated meat and bread only and somehow got sauce on it. (You apparently have to say plain and dry) 2. I Had a cold burger once. It Could of been lettuce, tomatoes, and onions that came from cold storage that made burger cold. 3. Small inside and employees sometimes take up tables when customers dont have any. Not well thought out design imo. I've seen workers not eating, assuming they were waiting for shift or ride taking up last table with headphones on. This isnt good when you have such a small inside. 4. I saw one employee finish eating and didn't wash hands and went to register to take order. Good stuff: 1. Burgers are very good. They are better than most other places Ive ever had. Seems like a burger from 1950s you imagine you could eat. Always hot and fresh fries. Spicy ketchup is good. 2. Employees are usually nice(some gen z stares) and bring out food to your table so at least you can try to get a seat early. Overall the kids like it way better than any other place and its decently priced for large burgers they give and actually pretty filling.
• SF

  Sup Fam

  Sep 11, 2026
  2.0
  Burnt my two sandwiches and didn't give me my salad, called was lied to about not being able to do anything to get my money back due to the cashier having went home for the day, despite paying with card online Offered to send pictures trying to stay really nice just wanting my money back, just kept saying uh huh uh huh and repeating himself, asked for another person if possible said there was no other person, asked for his boss said his boss is on vacation. Asked for his name because at this point dudes burnt my food didn't give me my salad lied about me having a route to get my money back and they're mad at me? At this point I did get rude which I'm not proud of but this was all so weird lol dude got mad flexed being in his mid 30s working in fast food for 11 years said corporate leadership handles all issues regarding refunds through the app despite not ordering through the app, then mentioned that he lied again about me being unable to do anything to get my money back. Y'all burning food lying to people being rude and acting high and mighty like damn bro I don't care give me my money back and put the fries in the bag it's Whataburger no way doing all that is your priority over taking the time and giving me the number to call to get this sorted, instead wasted both our time and just made me feel bad because I have no clue what sort of things this dude has dealt with the last 11 years to become such a shitty person to strangers for no reason lol. CRAZY experience man, thanks to the customer support agent who helped me out after I eventually found the number dope dude appreciate u, I'm going to caines next time I'm in town though Operating Manager Rolando Torres is a poor representation of this brand and his failure of understanding for company policy and willingness to take accountability for said lack of knowledge, choosing to instead lie then refuse to identify himself even by first name because he knew everything that just happened was weird. I'm sure will continue to reflect in the quality of food and service of the establishment he works for, maybe time for a younger face who doesn't seem to hate their job and their patrons
• SM

  Stephen Morgan

  Sep 8, 2026
  2.0
  A Mixed Bag After Two Visits Our first visit was for lunch, and we went through the drive-thru. The food came out fresh, the cheese was actually melted on the hamburgers, and the fries and onion rings were hot. Unfortunately, they forgot my apple pie, which was frustrating. Our second visit was also for lunch, but this time we ate inside. When we arrived, the only available table was dirty. I understand that things happen, so I grabbed some napkins and cleaned up the food scraps and wet spot myself, even though there were several employees standing around. Ordering our food was where things became more frustrating. I asked the girl at the counter for a #4 meal with fries, and she said sure. I then ordered a #7 meal and asked for onion rings instead of fries. She came back and asked if I wanted the #4 as a combo. I explained that I did, and she then asked if I wanted everything on the burger. I said yes, and she asked if I wanted cheese on it. I was surprised by the question since it was already a cheeseburger, but I said yes. The same thing happened with both cheeseburgers, and we were ultimately charged extra for “large cheese slices” on sandwiches that already came with cheese. She also asked if I wanted everything on the kids’ grilled cheese, and I had to explain that I simply wanted the standard grilled cheese with normal bread and cheese. At that point, I was left feeling like there was a lot of unnecessary confusion during what should have been a pretty simple order. Plus we got charged extra for the cheese that was offered for our cheese burger and not shockingly the cheese burgers came with cheese and we didn't have any extra cheese after being charged for it. Unfortunately, the food didn’t make up for the frustrating ordering experience. Both cheeseburgers came out cold, and the cheese wasn’t even melted. There also weren’t any napkins available around the drink machines at this point after getting our food. After two visits, I think we’re going to take a break from coming here for a while. When you have places like Shake Shack next door and Culver’s across the street, it’s difficult to justify cold food and a frustrating ordering experience. I really hope this location improves because our first visit showed that they are capable of serving fresh, hot food. Unfortunately, the second visit left a lot to be desired.