Sonic Drive-In

Reviews

• ED

  Enouse Deshommes

  2 days ago
  1.0
  Long wait and my order was completely wrong. Customer service was great though.
• KS

  Kemily Santiago

  5 days ago
  1.0
  Loved ordering my sweet treat here always. It's a simple sparkling water with some peach add ins. Great treat and also amazing on a budget because it's just water with add ins. Camryn apparently thought sparkling water is not water but rather a soda so charged me for a soda and then all the add ins. When talking to her about it, she stayed on that stance. I really wanted my drink so I more than likely would have paid for it regardless, but being over charged for something that I didn't order simply because she didnt think sparkling water and water was the same thing without telling me she was going to charge under something different is just not ok. So I got refunded my drink, yet she refunded under a different carhops name (Alexander) probably so it wouldn't show under her name and her transactions. This is poor business etiquette and poor business integrity and I couldn't let this go under the wraps. So I will be glad to come back and order again, so long as Camryn is not taking my order cause I would be concerned I'm going to get overcharged again just to inflate her transaction numbers.... no thanks!
• ST

  Sharonda Success (Twin)

  Jul 17, 2026
  1.0
  Very unprofessional to be open and not be available to serve customers… I arrived to pickup an online order last week early morning and the store didn’t have one crew member ready and available to serve me. Bad customer service !!!
• AG

  Aaliyah Gordon

  Jul 13, 2026
  2.0
  I placed a pickup order through DoorDash at 10:06 p.m. for a Smashburger and a Creamy Slush. The app estimated my order would be ready by 10:22 p.m., so I headed to the Sonic on Commercial Boulevard in Lauderhill. I arrived around 10:17 p.m. There were about three cars ahead of me, but the drive-thru line was moving surprisingly fast. When I reached the speaker, I told the employee I was there to pick up a DoorDash order. Without asking for my name or any order information, I was simply told to pull up to the window. Once I got to the window, things completely stalled. I waited six full minutes before anyone even acknowledged I was there. I even tapped my horn, but no one came to the window. It wasn't until another vehicle pulled in behind me that an employee finally came over and asked for the name on the order. After giving my name, I watched the employee walk away, continue chatting with a coworker for another couple of minutes, and then pick up the same bag that had already been sitting there the entire time. When I checked my receipt after leaving, I noticed my order had actually been completed at 10:13 p.m.—four minutes before I even arrived. That means the food was already prepared, and the delay was simply due to a lack of attention and communication. The food itself was fine, but the service left a lot to be desired. A simple acknowledgment or asking for my name at the speaker would have prevented an unnecessary wait. Hopefully the team can improve their communication and pay closer attention to customers at the pickup window.
• TB

  Tariya Burrows

  Jul 5, 2026
  5.0
  This sonic is so good but the only thing is the wait time while in the drive through. Food comes out how and ready still though so I'm not mad at it.