Chipotle Mexican Grill

Reviews

• JE

  Jesus Andre Murillo Enriquez

  Oct 7, 2026
  1.0
  I’m very disappointed with my recent Chipotle order. I paid for a bowl, but the portion I received was extremely small compared with what I normally expect from Chipotle and what I believe I paid for. The amount of food was not enough to make the meal feel reasonably worth the price. I understand that portion sizes can vary, but this was significantly less food than expected. I would appreciate it if you could review this situation and provide an appropriate resolution, such as a refund, replacement meal, or account credit. I’m not looking to complain unnecessarily, but I do feel that I was not given a fair value for what I paid. I hope Chipotle can address this properly. Thank you for taking the time to review my complaint. They didn't bother to give me my receipt
• BE

  Bryton Ennis

  Sep 29, 2026
  1.0
  Wow. Waited 20 mins, heard all the staff complaining that someone walked out, someone didn’t show up for two days, finally when it’s my turn was told they only have steak and have no idea when any other meat was going to be ready. It wasn’t even busy when I walked in at 11:25. There was 1 person in front of me. Whoever the owner is needs to get on top of this. Based on the reviews it’s a continuing issue
• RD

  Robert Diaz

  Sep 28, 2026
  5.0
  placed an online order at Chipotle today. They were short staffed, so I had to wait a bit, but the team still did a great job. They were working hard, got my order right, and handled the rush well. I appreciate them!
• HB

  Honey Bee

  Sep 19, 2026
  1.0
  My family and I are long-time customers of this Chipotle location. The experience gets worse every time we go. Ordered a family build your own catering style bundle through the app. This is a regular purchase for our family. I don't know that they've ever been able to get everything right, but today was inexcusably bad. First problem being they forgot to include the two ordered containers of lettuce and cheese. Went back and had trouble even getting the person at the register to understand what the problem was. Finally were able to get that fixed, but after getting home discovered the second container of meat ordered was basic chicken instead of what had been purchased. Took another trip to the store to get the meat that was paid for. The person at the cash register (who claimed to be the manager) decided they wanted to argue about it instead of fixing the problem. The individual explained how they didn't have the meat that was ordered, so they replaced it with chicken. Is the management at this location so foolish they think it's ok to randomly substitute items their customers ordered (especially when the substitution is less expensive than what was ordered)? The request was for Carne Asada. When we couldn't get that, a request for a refund was made. The supposed manager stated they could not provide a refund because it was ordered online. After quite a bit of going back and forth, it became obvious the person at the counter was on a power trip and not willing to help resolve the situation. Seemed he just wanted to resist doing anything. Picked up the general manager's card on the way out the door. His name is Sean Hanousek. Not sure how long Sean has been general manager, but his Chipotle is by far the worst run location I have ever visited. The service gets worse every time our family visits. Dealing with an employee (manager?) that would rather argue than fix a legitimate order problem was the final straw. Our family does not plan to ever return to this location. Judging by the percentage of one-star reviews, we aren't the only ones that aren't going back. We love Chipotle in general, so it's hard to watch their employees destroy a location like this.
• JN

  Jesusito n

  Sep 13, 2026
  1.0
  I wish I can give 0 star, first thing you noticed when you walking into this place, the doors doesn’t work, they stay lock all the time and I had to get up like 25-30 times to open the door while I am trying to eat my food, just because other people is try to come in since the restaurant is open. Second I ordered a chicken quesadilla and the lady prepping my food is adding rice, beans and the chicken into a bowl, when I ask if that was a quesadilla she grabbed the bowl and threw everything in the tortilla and try to roll it like a burrito but since she couldn’t wrap it, she grabbed everything and threw it in the trash. Then I said ma’am try to get her attention like 3 times before she started prepping my food again. She clearly had an attitude and I said ma’am before you prep my food I only want a chicken quesadilla and had to explain to her that i just wanted a tortilla with cheese and chicken she grab the tortilla, cheese and chicken and went to the back with my food then came back smiling with the quesadilla wrap up just ready to put it to cook. Why did she took my food to the back? I honestly feel that she spit in my food. And of course I didn’t eat it and didn’t buy it. I don’t trust people that has to go to the back with my food and only my food when prepping everybody’s food in the front.

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