Panera Bread

Reviews

• AP

  Arlena Powers

  3 days ago
  5.0
  Always delicious, always consistent! This Panera has never let me down. They ALWAYS get my order correct and everything’s always super fresh
• MM

  Mary Muse

  May 12, 2026
  5.0
  As I sat enjoying my lunch and working on my laptop today (05/12/26), I had the opportunity to witness some of the best customer service I’ve seen in a very long time. I was sitting not far from the register, where Heather, was taking orders, and with every single customer, regardless of how short, distracted, or even unpleasant they were…she found something kind to say. She complimented people’s outfits, hair, tattoos… small things that made people feel seen and appreciated. At one point, a very rude and entitled customer began giving her a hard time, demanding free items and speaking to her rudely. Heather handled the situation with grace, patience, and professionalism. The customer stormed out threatening to leave a bad review, and shortly after, Heather even received criticism from management over how the situation was handled. From where I was sitting, I completely disagree. Heather handled that interaction with dignity and composure, then immediately returned to helping customers with kindness and patience… answering questions, helping people navigate the menu, and taking her time with those who were indecisive or needed extra assistance. Her positive attitude, professionalism, and genuine care for people were unmatched, and I felt she deserved recognition for it. Before I left, I made sure to tell her how much I admired her character, patience, and attitude. I gave her a tip and told her she was doing a phenomenal job. Hold on to employees like Heather, Panera. People with that level of kindness, work ethic, and customer service are rare these days.
• DL

  Diana Lum

  May 10, 2026
  2.0
  Got a GRUBHUB delivery and this is the 3rd time they do not put items in a bag for delivery. The ticket on the bags are not checked off at all or are checked off and items are missing the food is just ok but over priced and when I have gone to the takeout window ordering the same things you get different pricing and items missing even though you told them at least 3 times. This generation of staff wants the money but does not give you good customer service. I will no longer order any food from this company and now you know why Panera Bread is going under and closing I heard
• CB

  Carlos Brito

  Apr 9, 2026
  5.0
  The staff are very helpful and friendly and the food is good as well!
• SH

  Szabina Hatala

  Apr 1, 2026
  1.0
  They always send my salad without chicken. Very disappointing. They should do way more better than this.

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