Chipotle Mexican Grill

Reviews

• JS

  Judo Stan

  3 days ago
  1.0
  They tried to sell me old hard rice that was in a ball shape hardened. Ask to get white rice from new white rice that was placed while I was in line and was told by stafff that that rice wasn’t fresh either so it don’t matter. So they admitted that the food isn’t fresh and they have to sell it regardless if hard / old. 2 people in line and they took forever while standing around speaking in Spanish.
• NA

  Nerisa Adams

  Sep 24, 2026
  1.0
  I rarely comment or leave reviews especially for bad service but I will be returning to this store tomorrow and contacting corporate office for this location. The young lady that identified as a manager was rude and very unprofessional. She walked away not once but twice while I was speaking and as I work in the client facing field I would never display such disrespect or attitude. I will say the other teams and manager was professional but reading from the reviews this is not her first time treating a paying customer like they were less than.
• MW

  Marissa Wright

  Sep 23, 2026
  2.0
  First of all I love to eat at Chipotle! Now, my town had two locations-one on the Northside and one on the Southside. I live on the Northside and work on Southside. I ordered and paid for my food through the app while at work and had to hurry and pickup and get back to work. When I went to pickup, they didn't have it. I showed them my order and they pointed out that I had ordered it from the north side location.. I called the northside location to let them know what had happened and if I could pick it up on my way home from work because it's too far and I couldn't pick it up at that time. The recording states that they do not take incoming calls and to refer to your email for customer assistance so I wasn't able to speak with anyone.. on my way home I stopped by the Northside location to pick up my food. I told the girl what happened and she got the manager. I explained to him what happened he pulled my packed order off of the top shelf.-I simply asked him was it safe to eat since it had been sitting out for a couple of hours and if it was, that was fine I just needed to know. When I initially explained what happened he never said a word just grabbed the bag. And slammed it in the garbage and then look at the screen and then went to the back and then came back up front and started making my order and was barely putting anything in the bowl and I asked him if he could please add more rice and beans because it was not even covering the bottom of the bowl and he just threw some more on there, finished making it and put the top on it, and the girl grabbed it and put it in the bag and said sorry about that. I whispered to her and asked her if that was the manager and she said yes and I said wow, and I left through my whole interaction with the manager. He never spoke. One word had a really nasty attitude, and an obviously perturbed look on his face. I was not ugly. I did not complain. It was a simple mistake. I have worked in the food industry, and I have been a manager in the food, industry and his attitude and the way he handled the situation was unbelievable to me and I expected out of young teenagers just working a fast food job and not knowing what customer service really is, though they should be trained, but if they're being led by this kind of management, they're not going to learn anything. There are quite a few ways. This could've been handled, but this was completely unprofessional and unacceptable. I would rather order my food on the southside location and drive all the way there even if I'm on the north side at home then to have to deal with that manager, and he obviously needs to be trained on how to deal with customers!!!
• AJ

  Anibita Jose

  Sep 22, 2026
  5.0
  I haven't go to the whole menu but what I had on my last 6 visits to this place, was delicious and well prepared and presented Very good people there
• SC

  Susan Canales

  Sep 9, 2026
  1.0
  Absolutely disgusting experience. I was told that GM Hector Alvarado created a new rule requiring quesadillas to be ordered online only. Even when we in line we cannot they cannot make until order only Even people leaving the restaurant were complaining about the service when we arrived. My son had to wait about 20 minutes for his food while the rest of us ate. That is completely absurd for a child’s meal. The condiment table was also filthy, covered in sour cream and other food. Customers’ orders were being placed and dragged across the mess. I had to ask an employee to clean it, which should never have been necessary. When I asked for a lime, as I have regularly done at this location for the past three years, the employee with black curly hair Hispanic immediately told me they “don’t do that.” By that point, after the ridiculous wait and filthy conditions, I was extremely frustrated and raised my voice while explaining that they had always provided one to me before. The poor service, dirty dining area, careless attitude, and unreasonable ordering policy made this an embarrassing and unacceptable experience. Management needs to seriously address how this location is being operated. This was my last visit. I will not be returning. All these employees for tonight Roy 9 9:24 pm should be reprehended.