Rainforest Cafe

Reviews

• RG

  R. Gonzo

  2 days ago
  5.0
  We had such a great time at Rainforest Cafe, and a huge part of that was thanks to our server, Ana V. From the moment she greeted us, she was warm, friendly, and genuinely attentive without ever being overbearing. She was super knowledgeable about the menu, gave great recommendations, and made sure our drinks and food came out perfectly timed. What really stood out was how she kept checking in on us in a natural way and made the whole meal feel fun and special (especially with the rainforest atmosphere). She handled everything smoothly and with a great attitude the entire time. You can tell she actually cares about giving good service. If you’re going to Rainforest Cafe, try to get Ana V as your server — she elevated the whole experience. Highly recommend!
• AK

  Alan Keogh

  3 days ago
  1.0
  Update email. Sent Below is a copy of the email I have sent to Walt Disney World complaints. Department reference rainforest cafe as rainforest cafe, have not bothered to respond to my emails of the 30th of august, Subject Formal Complaint – Unacceptable Service at Rainforest Cafe, Disney Springs Dear Walt Disney World Guest Communications / Senior Management, I am writing to make a formal complaint regarding an extremely disappointing and unacceptable experience we had at the Rainforest Cafe at Disney Springs during our current Walt Disney World holiday. We are regular Disney visitors and have always regarded Walt Disney World as somewhere where the quality of the guest experience and the standard of customer service are fundamental to what Disney stands for. Unfortunately, our experience at the Rainforest Cafe fell a very long way below those expectations. The main issue was the behaviour and attitude of our server. Throughout our interaction, the server's attitude was unpleasant, dismissive and completely inappropriate for someone working in a guest-facing role. What particularly shocked us was the manner in which our food was brought to the table. Rather than being served properly and respectfully, the food was effectively thrown down onto the table. This was not simply a case of a server having a bad day or service being a little slow. The manner in which we were treated left us feeling uncomfortable and genuinely disappointed. We were paying for a dining experience and, quite reasonably, expected to be treated with courtesy and respect. Instead, the attitude of the server completely changed the atmosphere of the evening. I will stress at this point. The manager's George and Arthur both came to our table. George to even tell us he was sending the member of staff home, which is non our concern and certainly shouldn't have been as paying guests. What makes this particularly disappointing is that this occurred during a Walt Disney World holiday. We have spent a considerable amount of money on this trip and chose to dine at Disney Springs expecting an enjoyable evening. We certainly did not expect to encounter behaviour that made us feel as though our presence was an inconvenience. I appreciate that Rainforest Cafe is not directly operated by Disney. However, it is operating within Disney Springs and forms part of the overall Walt Disney World guest experience. From a customer's perspective, there is a Disney association with the location, and therefore I believe Disney should be aware when a guest experience at one of its dining locations falls so far below an acceptable standard. I am therefore asking that this complaint is escalated beyond a routine customer-service response and that the incident is properly investigated with the management of the Rainforest Cafe. In particular, I would like to know: • Whether the behaviour of the server has been investigated. • Whether the restaurant's management is aware of the way we were treated. • What action will be taken to ensure that other guests are not treated in this manner. • Why a member of staff felt that this manner of service was acceptable. I am not looking for a meaningless apology or a generic response telling me that my comments have been passed on. I would like a substantive response from someone in management who has actually considered what happened. We came to Walt Disney World to enjoy our holiday and create good memories. Sadly, this experience created precisely the opposite and unnecessarily spoiled what should have been an enjoyable evening. I hope Disney and the management of Rainforest Cafe take this complaint seriously. The standard of service we experienced was simply not acceptable, and I believe it deserves proper consideration rather than being treated as an ordinary customer complaint. I look forward to receiving a meaningful response explaining how this matter will be addressed. Yours faithfully, Alan Keogh
• HO

  Hal Ogozalek

  Aug 27, 2026
  4.0
  Yonathan was our service and was super diligent and on top of our needs. i got the blackened fish tacos (very good), and asked for extra avocado. when it came out the avacado was in a condiment container just on the plate. I truthfully thought that’s how it was supposed to come so i go about eating and Yonathan comes in to check in and tells me the avocado was supposed to come places on top of the tacos (or 2 dressed on a bed of lettuce on the side, i forget.) and he immediately came back with two halves of an avocado over a bed of lettuce and i was able to share with my friend and have a perfect amount to mix with the fish and rice! Yonathan was great and between the chaotic environment that is rainforest cafe, he was on top of his game and was also very kind and considerate. Great service!
• FO

  FAMILIA LOPES Orlando

  Aug 27, 2026
  3.0
  AAtenção aos adicionais! A comida é bem servida e vem com bastante coisa, mas, sinceramente, já comi em outros restaurantes do Disney Springs que achei bem melhores. O que mais me incomodou foi a forma como os adicionais foram oferecidos. A atendente foi muito simpática, mas foi fazendo várias perguntas de uma maneira que dava a entender que estávamos apenas escolhendo como queríamos o prato, e não que estávamos acrescentando itens pagos à parte. Por exemplo: • “Você quer a carne picante ou não picante?” → Escolhemos não picante. • “Quer cebola em cima?” → Sim. • “Cebola e champignon?” → Sim. • “Quer abacate no peixe?” → Sim. • No prato infantil, também foi oferecida batata frita como acompanhamento. Na hora da conta, veio a surpresa: US$ 18 somente de adicionais. 😳 E o mais importante: esses extras, na nossa opinião, não fazem diferença significativa no prato. A comida já é bem servida e já vem com muitos ingredientes. Se soubéssemos que cada uma dessas pequenas escolhas seria cobrada separadamente, provavelmente teríamos recusado todas. Então, fica o alerta: perguntem o preço de absolutamente tudo que for oferecido como “extra” antes de aceitar. A forma como as opções são apresentadas pode fazer parecer que são simplesmente escolhas que fazem parte da montagem do prato. ⚠️ Outro ponto importante: mesmo pedindo a opção não picante, a comida é bem apimentada. Se você não gosta de comida picante ou está com crianças, vale deixar isso muito claro e perguntar sobre o nível de pimenta. No geral: comida bem servida, mas apenas ok em sabor, e há opções que considero melhores no próprio Disney Springs, como o TRex. Para nós, os US$ 18 de adicionais foram totalmente desnecessários.
• MG

  Morgan Gale

  Aug 26, 2026
  2.0
  My daughter and I visited on 8/25 for a 6:15 reservation. It should be noted that a reservation does not mean you will sit at that time. We did not get seated until almost 7pm. The lady at the check in was very unkind to me when I asked about our wait at 6:40. I waited in the line to ask and was told I could go back to her when I received the text that our table was ready. About 15 minutes later, that happened and I walked back up to her. She looked at me several times but never acknowledged me. I got back in line and waited an additional 5 minutes just for her to tell me I should’ve been in a different line. She was also very short in responses and selective on who she serviced and when. She was not a positive part of our experience at all. Our server Anna, however, was phenomenal and treated us so well. She was kind, attentive and so sweet to my daughter! We ordered a sampler and a kids meal and everything was great! Overall, the experience was ok. The rainforest shows I remember did not happen (only some occasional thunder and animal noises) but it was an experience I wanted for my daughter! Based on all of this, I don’t believe we will be back to this location any time soon.