CC
Chandler Caso
5 days ago
We booked two reservations at Ohana to celebrate my mom’s 60th birthday and were really looking forward to a special family dinner. Unfortunately, the experience was incredibly disappointing.
Despite multiple visibly open tables around us throughout the evening, the hosting staff repeatedly refused to seat our parties any closer together and told us several times that tables “cannot be moved once service begins.” The tone came across dismissive and condescending, and at one point we were told we were only “a wave away” from each other. For a milestone family celebration, that response felt genuinely insulting.
What made it especially frustrating is that Ohana is a restaurant built around the concept of family and togetherness, yet there seemed to be no willingness to accommodate a larger family gathering in even a small way despite available seating nearby.
I do want to say our servers themselves were kind and attentive, and dessert was one of the highlights of the meal. But overall, the experience felt rushed, impersonal, and far below the level of hospitality we expect from Disney dining.
For a restaurant where reservations are booked months in advance and marketed around family, this was a very disappointing way to celebrate such an important occasion.
We had two reservations for my mom’s 60th birthday and were really looking forward to celebrating together at Ohana. Unfortunately, the experience left a lot to be desired.
Despite plenty of open, unseated tables nearby, the staff refused to seat our two reservations next to each other. We were told four separate times — in a noticeably condescending tone — that tables cannot be moved once service begins. When we pushed back, they assured us we were only “a wave away” from each other. A wave. At a dinner table. For a 60th birthday.
Our servers were pleasant and did their jobs well, and the dessert was genuinely a highlight. Small wins in an otherwise frustrating experience.
The pacing felt rushed throughout, which only added to the aggravation. For a restaurant built entirely around the concept of family, it was disappointing that they couldn’t find a way to let ours actually sit together.
Ohana means family. Apparently just not yours.
GP
Gretchen Polst
May 13, 2026
We booked a 9am reservation for breakfast and we got there about 20 minutes early so the gate worker said we were 20 minutes early rather than 10 but it’s okay so we went and parked. We then went to walk in the shop to buy a sweatshirt and then go to give our name for the reservation. We went up to the host stand and the two women working the front were arguing with us that we had a 10:55 am reservation. We tried to tell them that even the guard had us under for 9am and there was only 2 of us it couldn’t be that hard to squeeze us in. So instead of getting to go to Ohana we left disappointed and will never go back
SP
Shawna Pateiro
May 12, 2026
We had such an amazing experience thanks to Chef Reggie! One of our friends has a pineapple allergy, which can be pretty difficult at a Polynesian restaurant, but he went above and beyond to make sure she was safe and comfortable. He personally came out to our table multiple times to check on us, made her separate dishes without pineapple, and was so kind and attentive the entire night. You can tell he truly cares about his guests and takes pride in what he does. The food was incredible, but the service and care from Chef Reggie made the experience unforgettable. Thank you for making our night so special!
AW
austin walkemyer
May 9, 2026
Service was pretty good. Really liked the person that sat us. And the waiter was nice and kept our drinks filled and was very helpful.
I wasnt feeling great that day so didnt get to eat all the foods. But I liked the potoatos a lot, and the waffles were decent. The pastry thing they have us the begining was good as well. The juice was really good. I was bummed tho that 2 of the 3 special drinks were no longer avaible. Like the lilo drink. Idk why its no longer available, it sounded really good. Why would they only leave 1 special drink option?
The dining area was cool, they had metal walk way things outside cuz they were working on the building, but didnt bother me. Also liked getting pics with lilo and stitch, only issue is that its a tight walk way area for pictures, so was hard getting pictures cuz of the lack of room.
Over all good experience, better then most disney world restaurants.