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Pollo Tropical

4.0
(2,904 reviews)

Business Details

775 Osceola Parkway, Kissimmee, FL
34741, United States
(407) 870-0183

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
775 Osceola Parkway, Kissimmee, FL
34741, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 109 items

Explore offerings from Pollo Tropical on 775 Osceola Parkway in Kissimmee, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

109 items

Reviews

4.0
2,904 reviews
5 stars
1,538
4 stars
621
3 stars
304
2 stars
155
1 star
286
  • YR
    Yoseline Rojas
    Sep 27, 2026
    1.0
    We got drive thru and the service was great but I wasn’t given the two chimmichuri sauces for our two platters. However that’s not surprising. The main reason I’m here is- While eating my steak I noticed something weird I thought it was just part of the steak and it’s a metal wiring from a grill brush it seems. Thank God I look at my food before eating. This was so dangerous! We always go to the Sanford one which is always great so just very surprised at this oversight. Very dangerous and I’m glad that didn’t end up in my throat. It a big piece of wire!
  • C4
    Christ is only way! Acts 4:12
    Sep 24, 2026
    4.0
    Not bad, but very much overpriced. Cost more than it should for sure. Chicken is good but cost as much as chicken dinner plate in a nice restaurant with better side dishes.
  • BJ
    Betsi Jiménez
    Sep 20, 2026
    1.0
    Mal servicio me ofrecieron recarga de bebida y cuando pedí la recarga la manager le indicó a la chica que me atendió que no y yo compré porque la Cajera me aseguró que si tenía recarga gratis de bebida, con la molestia y la mala atención de la manager dejé la comida, no vayan para alla, la comida muy regular parecía recalentada, la cálida ha bajado mucho
  • EL
    Edmary Laboy
    Sep 19, 2026
    1.0
    I had a very disappointing experience at Pollo Tropical on Tuesday, September 15th. I went through the drive-thru and waited about five minutes before anyone even acknowledged me or took my order. When someone finally came on to assist me, instead of apologizing for the wait or simply greeting me politely, she had an extremely unpleasant and rude attitude. I honestly felt as if I had done something wrong just by being there and trying to place an order. Her tone and the way she spoke to me made me feel uncomfortable and unwelcome. What made it even more frustrating was that the employee who took my order was not wearing a name badge, so I had to actually go inside the restaurant and ask for her name. I was told her name was Osiri. I understand that people have difficult days and that working in customer service can be stressful, but customers should never be made to feel like they are a burden, especially when they have already been waiting to be served. I left feeling upset and disappointed with the way I was treated. I hope management addresses this because no customer should walk away from a restaurant feeling this way simply because they came to order food.
  • DD
    DeRalo
    Sep 13, 2026
    1.0
    Poor service overall, horrible experience I tried to redeem points from the app for my birthday and had to be harassed by the manager despite showing proof of receipt, maybe it’s because of my skin color but I will never return again!

Frequently Asked Questions About Pollo Tropical

What are the regular business hours of Pollo Tropical at 775 Osceola Parkway?

Pollo Tropical is open daily from 10:30 AM until midnight.

Does Pollo Tropical offer delivery service?

Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online.

Brand Certified Facts from Pollo Tropical

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Certified October 04, 2026Yext Knowledge Graph
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