Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
This place is not what it used to be the whole chain seems to be decreasing in service and quality
ML
Mel Lovett
May 10, 2026
2.0
The rice was good but the so called churrasco is absolutely NOT churrasco. It tasted like the beef steak garbage that's sold in bag in the frozen food section. I couldn't even eat it, it was so bad! I ordered this meal before and they definitely changed (downgraded) the quality of the meat. Also note the pathetic portion size.
TC
Tania Cardoso
May 4, 2026
1.0
El servicio pesimoooo, estuvimos en la parte de adentro esperando que nos atendieran y si no es por una señora muy educada por cierto, que les dijo que por favor cuando iban a recoger la orden....cuando nos atendieron ..ni disculpas por la demora...es que si esperamos pero al menos te dicen " en un momento las atendemos ..esto esta un poco movido"...eso se puede entender, pero no ...estuvimos paradas y como si fuéramos unos cuadros ...luego mi hija pide una cuchara y otra demora para dar una simple cuchara...sinceramente pésimo el servicio!
MR
Manuela Ruiz
Apr 30, 2026
1.0
This place is absolutely HORRIBLE !!! The bathrooms are disgusting, they have no type of customer service. They got my order wrong, remaid it with a bun that was taken out of the fridge and served it cold .i didn’t no request refund nor did i make a big fuss bit I don’t understand why come to work if even as a manager your going to treat people like this when her own team messed up the order .
BE
Brendon Edmonds
Apr 27, 2026
2.0
At 12:10pm on 04/27 Marie took our order we ordered 2 bowls one had one modification made properly. The other bowl was a disaster. Ordered yellow rice with vegetables and tomatoes there is NO BLACK BEANS in this order. Guess what the bowl gad black beans which is suppose to be an add on. So we asked if we could get one with no black beans. THIS LAZY EMPLOYEE TOOK EVERYTHING OUT AND SORTED THE VEGETABLE AND BLACK BEANS OUT. This order was for someone that has an allergic reaction to corn. So the corn syrup from the canned black beans was already in it. So there ended up being only yellow rice pork some tomatoes and some black beans. If you have allergies and trying to avoid it don’t go here if the same person that took our order takes yours she will not put modifications on the ticket or give a rats butt about your preferences.
What are the delivery hours for Pollo Tropical in Kissimmee, FL?
Delivery is available daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Kissimmee, FL?
Pollo Tropical is located at 7901 W. Irlo Bronson Memorial Hwy, Kissimmee, FL 34747.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban dishes inspired by its Miami roots, featuring fresh 24-hour citrus marinated chicken, as well as Latin American flavors.
Does Pollo Tropical in Kissimmee offer dine-in and takeout options?
Yes, Pollo Tropical provides dine-in seating as well as takeout and delivery services including curbside pickup and no-contact delivery.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, and supports debit cards and mobile NFC payments.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Are there any nearby restaurants to Pollo Tropical in Kissimmee?
Nearby restaurants include Joe's Crab Shack, Panda Express, Texas Roadhouse, and Chuy's, offering a variety of seafood, Asian, steakhouse, and Mexican cuisines.
What nearby attractions can I visit around Pollo Tropical?
You can visit Island H2O Water Park and Sunset Walk shopping center, both close to Pollo Tropical for entertainment and shopping before or after your meal.
What nearby services are available close to Pollo Tropical?
Nearby services include America's Best Eyecare + Eyewear for optometry, Bark Spa Kissimmee FL for pet grooming, and SKECHERS Warehouse Outlet for shopping.
Does Pollo Tropical offer catering and family-friendly options?
Yes, Pollo Tropical offers catering services and is family-friendly with a children's menu and high chairs available.
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