Pollo Tropical

Reviews

• AO

  Angel Oliveras

  3 days ago
  3.0
  This place is not what it used to be the whole chain seems to be decreasing in service and quality
• ML

  Mel Lovett

  May 10, 2026
  2.0
  The rice was good but the so called churrasco is absolutely NOT churrasco. It tasted like the beef steak garbage that's sold in bag in the frozen food section. I couldn't even eat it, it was so bad! I ordered this meal before and they definitely changed (downgraded) the quality of the meat. Also note the pathetic portion size.
• TC

  Tania Cardoso

  May 4, 2026
  1.0
  El servicio pesimoooo, estuvimos en la parte de adentro esperando que nos atendieran y si no es por una señora muy educada por cierto, que les dijo que por favor cuando iban a recoger la orden....cuando nos atendieron ..ni disculpas por la demora...es que si esperamos pero al menos te dicen " en un momento las atendemos ..esto esta un poco movido"...eso se puede entender, pero no ...estuvimos paradas y como si fuéramos unos cuadros ...luego mi hija pide una cuchara y otra demora para dar una simple cuchara...sinceramente pésimo el servicio!
• MR

  Manuela Ruiz

  Apr 30, 2026
  1.0
  This place is absolutely HORRIBLE !!! The bathrooms are disgusting, they have no type of customer service. They got my order wrong, remaid it with a bun that was taken out of the fridge and served it cold .i didn’t no request refund nor did i make a big fuss bit I don’t understand why come to work if even as a manager your going to treat people like this when her own team messed up the order .
• BE

  Brendon Edmonds

  Apr 27, 2026
  2.0
  At 12:10pm on 04/27 Marie took our order we ordered 2 bowls one had one modification made properly. The other bowl was a disaster. Ordered yellow rice with vegetables and tomatoes there is NO BLACK BEANS in this order. Guess what the bowl gad black beans which is suppose to be an add on. So we asked if we could get one with no black beans. THIS LAZY EMPLOYEE TOOK EVERYTHING OUT AND SORTED THE VEGETABLE AND BLACK BEANS OUT. This order was for someone that has an allergic reaction to corn. So the corn syrup from the canned black beans was already in it. So there ended up being only yellow rice pork some tomatoes and some black beans. If you have allergies and trying to avoid it don’t go here if the same person that took our order takes yours she will not put modifications on the ticket or give a rats butt about your preferences.

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