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Pollo Tropical

3.8
(1,911 reviews)

Business Details

1985 East Osceola Parkway, Kissimmee, FL
34744, United States
(407) 348-1222

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
1985 East Osceola Parkway, Kissimmee, FL
34744, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 109 items

Explore offerings from Pollo Tropical on 1985 East Osceola Parkway in Kissimmee, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

109 items

Reviews

3.8
1,911 reviews
5 stars
939
4 stars
367
3 stars
204
2 stars
109
1 star
292
  • ML
    Michel Abreu López
    Sep 25, 2026
    5.0
    Buena opcion 👍 si les gusta el pollo
  • RT
    robert Taylor
    Sep 20, 2026
    1.0
    I went through the drive-thru around 1 PM, and unfortunately, the experience was very disappointing. The order was missing several items, even though I was told that everything was included. The cashier was an older lady with Big glasses and tats. I had to go inside to get the missing items, and the employee simply put them in a bag and handed them to me without any apology or acknowledgment of the mistake. There was also no “thank you” or basic courtesy throughout the interaction. Mistakes happen, but the way they are handled makes a big difference in customer service. I’ve been coming to this location for years, but unfortunately, I’ve learned to always check my order before leaving because it’s wrong fairly often. I hope management can provide some additional customer-service training. Everyone has a bad day, and mistakes happen, but treating customers with basic courtesy and professionalism goes a long way.
  • VZ
    Vinicio Zuniga
    Sep 18, 2026
    2.0
    Not good in general
  • SP
    Santiago Palomares
    Sep 12, 2026
    5.0
    excellent service from the personal, and the cashier Paula
  • AO
    ALLABOUT OBAMACARE
    Sep 1, 2026
    5.0
    Very Consistent and friendly, food is excellent, prices a little high.

Brand Certified Facts from Pollo Tropical

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Certified October 04, 2026Yext Knowledge Graph
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