AS
Alexander Szell
3 days ago
Usually always nice, but the coffee is hit or miss like everything, some people do their job correctly but why does my plain coffee with no sweetner or cream taste like burnt rubber? Not even good for a quick one, only three drinks in and taste like they used sole of a new shoe to mix the coffee. Nast coffee, there is no way they used mc cafe coffee, taste like they ran out and bought some from doller tree 😡🤮
CT
Celines Torres
4 days ago
SERIOUS SANITATION AND OPERATIONAL CONCERNS
The conditions and service at this McDonald’s on Orange Blossom Trail in Kissimmee, FL 34746 are deeply concerning. The interior is frequently dirty, the hygiene appears severely neglected, and we have personally seen cockroaches inside the establishment. This is not simply poor customer service. It is a potential public health concern requiring immediate investigation.
The ordering system is also constantly “down,” especially at night. The attached photograph documents one of these incidents. This happens so frequently that it raises legitimate concerns about whether employees may be intentionally disabling or manipulating the system to avoid accepting orders. I cannot confirm that this is occurring, but the repeated pattern demands a serious review of system records, transactions, cameras, staffing, and overnight operations.
The service is consistently unacceptable. Orders are incorrect, items are missing, food is poorly prepared, employees provide contradictory explanations, and basic supplies are regularly unavailable. Residents like us are exhausted by the repeated excuses and complete lack of accountability.
McDonald’s Corporate must immediately investigate this location, its management, sanitation procedures, pest control records, food handling, equipment, system outages, and overnight operations. The Florida Department of Business and Professional Regulation, Division of Hotels and Restaurants should also conduct an unannounced inspection.
REPORTS OF COCKROACHES, SERIOUS HYGIENE CONCERNS, REPEATED SYSTEM OUTAGES, AND CONSISTENTLY POOR SERVICE MUST NOT BE IGNORED.
This is one of the only McDonald’s locations conveniently available to residents of this immediate area. The community deserves a clean, safe, properly managed restaurant. Corporate and state authorities need to take immediate corrective action.
ONE OF THE WORST McDONALD’S LOCATIONS I HAVE EVER VISITED.
This McDonald’s on Orange Blossom Trail in Kissimmee, FL 34746 is an embarrassment to the company. I have lived in this area for over a year, and the service, especially at night, is consistently terrible. Orders are frequently incorrect, food is poorly prepared, and they rarely provide basic items such as napkins, ketchup, or condiments.
For months, this location has claimed that its ice cream machine is broken. They repeatedly say they cannot sell ice cream cones, sundaes, milkshakes, or McFlurrys.
ON AUGUST 28, 2026, AT APPROXIMATELY 1:30 to 2:10 A.M., WE WERE TOLD ONCE AGAIN THAT THE ICE CREAM MACHINE WAS BROKEN. HOWEVER, WHILE RECEIVING MY ORDER, I PERSONALLY WATCHED AN EMPLOYEE PREPARE A McFLURRY FOR HERSELF AND EAT IT.
If the machine was broken, how was an employee able to use it? Why was the product denied to paying customers while an employee served it to herself? What is actually happening at this location?
The manager on duty was extremely hostile, disrespectful, and unprofessional.
THE MANAGER ON DUTY WAS RACIST. EXTREMELY RACIST.
Her treatment made me feel discriminated against, humiliated, and unwelcome because of my race and ethnicity. This behavior should never be tolerated, especially from a manager.
This is a repeated pattern of incorrect orders, unavailable products, constant excuses, dishonest information, terrible customer service, and zero accountability. Residents are tired of this unacceptable service.
McDonald’s corporate management must investigate this location, review the security footage, inventory, equipment records, and overnight operations from August 28, 2026, at approximately 1:30 to 2:10 a.m., identify the manager on duty, and take serious corrective action. Corporate intervention is urgently needed.
MC
Maria De Carvalho
Aug 10, 2026
Just came back home from the drive through. There were 3 employees talking and laughing while the cashier keeps consistently trying to tap my boyfriend’s card which they would know doesn’t work if they had said a word to him other than his total. Then we get our food and as we’re driving away we realize we paid for a large meal and they gave us a medium which happens but then we are almost near our home and I look in the bag and there’s a whole Med fry missing!!! So we lost money for no reason because the workers couldn’t bother to pay attention to what they’re doing. I work in the food service industry and have never forgotten a customers item that they paid for. Maybe a dipping sauce but to get two things wrong on one order? This is crazy. Either they’re overworked or they just don’t care but i’m done coming to this mcdonald’s.
This is the worst mcdonalds in America, matter fact the world. Every single time they get it wrong. I dont understand how you look at a screen and put stuff in a bag and you cant even do that. Do not go to this mcdonalds!!! Drive anywhere else but this one.