Yesterday, I went to this McDonald’s in my golf cart and placed my order through the Drive-Thru as usual. I provided my order code, and when it was time to pick up my food, the manager, Cristian, and the employees told me that they could not give me my order because my golf cart “was not a vehicle” and that I had to park, get out, and go inside the restaurant to pick it up.
What makes this even more ridiculous is that they allowed me to place the order through the Drive-Thru, accepted my code, and processed my order, only to refuse to hand it to me at the window afterward. When I questioned the situation because it made absolutely no sense, the manager, Cristian, was extremely rude, disrespectful, and unprofessional instead of explaining the policy respectfully or trying to find a reasonable solution.
What concerned me even more was what I observed inside the restaurant while I was there. I saw food being handled with bare hands, which appeared very unhygienic and made me question the food-handling and sanitation practices at this location.
I understand that a restaurant may have policies regarding what types of vehicles can use the Drive-Thru. However, allowing a customer to place an order, accept the order code, and go through the entire process, only to refuse to provide the food and then treat the customer disrespectfully, is completely unacceptable.
I sincerely hope McDonald’s management takes this complaint seriously and reviews both the way customers are treated at this location and the food-handling practices I observed.
This was an unacceptable experience, and I will not be returning to this location.