Carrabba's Italian Grill

Reviews

• DD

  Dylan Danao

  3 days ago
  5.0
  Jon H was incredible. I usually have terrible service all the time no matter where I go but man this was the best service in orlando. Give this man a raise and anything else he asks for. 11/10
• SP

  Steven Pomerantz

  3 days ago
  5.0
  Oh, my Gosh!!! Giselle Estrada and Teresa made our evening memorable. We never get such personalized and friendly service anywhere. They catered to our every need. I like my food hot like it was off the grill; no restaurant ever complex but Teresa made certain I was pleased. By the way your lentil soup is a winner. Your seafood tasted fresh and the seasoning was excellent (fish is so difficult to get right). Excellent 5 stars. Thank you Giselle and Teresa for a wonderful dining experience. Steven and Harriet Pomerantz
• RF

  Ro Fi

  Jun 21, 2026
  1.0
  Edited 6/30 I finally received a call from the store manager a few days ago. I suspect my message via Instagram prompted action from the corporate office. She was apologetic but had no explanation for the delay. She overnighted some "pranzo" cards cards. They aren't the typical gift cards you might purchase at a store. They are paperboard and not plastic. I suppose something is better than nothing, and that late is better than never. I am thankful for the cards but surely will not be using them at this location. Edited 6/23 Still no response. No call. No text. No email. No refund. ----------------- ----------------- Edited 6/22 Yesterday I wrote a review due to my subpar experience at the restaurant and the lack of response and unfulfilled promises. I received a prompt response to this review directing me to fill out a form on their website so that someone would get back to me. Why I needed to fill out the form when the staff already had my name, email and phone number is beyond me, but I did as I was directed. I wasted my time doing so. I have not received a call and I have not received an email. This is abhorrent behavior. I find it unfathomable that despite my stated frustrations, that no one deemed it a priority to even contact me to offer an apology or explantation. I'd imagine that the restaurant owner would not want their customers treated in this way and is unaware of these behaviors. To whomever is reading this and considering visiting this establishment, PLEASE reconsider. There are several other dining options in walking distance; and perhaps if something goes wrong there, those managers might actually care to make it right and take action as opposed to offering lip service and empty promises and keeping money that should be returned to you. -------------------------- ---------‐----------------- Original review: I had a problem with my order. I ordered by phone on Friday 6/19 and waited in the restaurant for my order to be ready. When I received it, I left to walk across the parking lot to my hotel and 3 minutes later I discovered almost everything I ordered was cold. Even my mashed potatoes that were in a covered cup were barely luke warm. The chicken tenders were hot and fresh but that was the only thing. I went back to return my food for a refund and was told the manager with the ability to do so would be on duty the following day and that I would have to wait... but up to now I haven't received a call or email from the management. I called to check in yesterday evening and was told they were too busy to help me. It has left a horrible taste in my mouth. It's made for an extremely disappointing customer experience. I hope, for their good, that this as an atypical experience with extenuating circumstances.
• PC

  Perfectlyy Cooked

  Jun 11, 2026
  1.0
  Flew in last night & came to eat with family. Servers attitude was completely horrible. She did not want to give us the full range of options/substitutes for the meals we inquired about, but other servers that were not assigned to us were willing to help. As a prior waitress/restaurant manager it's up to the employees to make sure their guests are taken care of & leave satisfied. I left without ordering a thing, same for my mother, we just made sure the kids and other family ate. Bathroom was dirty, smelled like a men's bathroom, literally worse than the airport bathroom. A bathroom should never be in this condition, especially not a bathroom inside of a restaurant. Will NEVER COME BACK.
• DP

  devaunte potter

  May 30, 2026
  1.0
  My wife and I had just welcomed our new baby and decided to order Carrabba’s to enjoy back at the hospital. I understood the restaurant was busy, so the long wait wasn’t a major issue. What was frustrating was arriving for pickup and seeing multiple employees trying to locate the to-go order while I was the only customer waiting for one. Unfortunately, the food itself was even more disappointing. I ordered the Lobster Ravioli, which is usually one of my favorites, but the portion seemed noticeably smaller than normal and the sauce was so thin it was almost watery. My wife’s Shrimp Fettuccine Weesie was bland and unusually greasy. The biggest surprise was the lentil soup, which is typically my favorite item on the menu. This time it had virtually no flavor at all. By the time we realized how poor the meal was, we were back at the hospital and couldn’t justify making another trip. Despite the experience, I still tipped the to-go employee $10. In the end, we spent over $50 on food that was barely touched and ultimately thrown away. It was especially disappointing considering we were trying to celebrate such a special occasion.