AL
anastasia lester
Sep 5, 2026
Customer Service is horrible. They will rush you. Tell you that you cannot check your food and grown men working up there on night shift approaching customers with aggressive demeanors. I think they need to change their jobs people out there if you don’t like a job find another one.
Husband was just there, tried to order a pepper jack steak burrito and they said we don't have it anymore thank you have a great day, whilst he was looking at it on the menu. They didn't say, we no longer have any at this time, would you like something else. He tried calling and speaking to the manager, but the manager never answered the phone.
got there at 4:20am, tried to order and the lady asked if i was getting anything else after i ordered nacho fries, then asked if i had a big order, then told me they couldn’t do any grilled items because they were about to close… an hour & 10 minutes before they close?
I am writing to report an extremely disappointing experience tonight at the Taco Bell on 103rd Street. After three unsuccessful attempts to order through the app, I drove to the location to place my order.
At the drive-thru window, I attempted to provide my code to the manager on duty, Brittany. She responded in a hostile tone, telling me, “You’re gonna have to pull back,” without clearly explaining what she needed me to do. When I asked questions for clarification, the situation escalated. Brittany refused to serve me, slammed the window in my face, completely ignored me, and got on her phone rather than attempting to resolve the issue. Another employee, Jacob, was present.
This behavior was unacceptable, especially from a manager. I recently ordered from this location without issue and did not expect to be treated this way.
I also want to recognize Bre, who answered the phone afterward. Bre was professional, courteous, and provided the information I needed to contact the general manager. Employees like Bre deserve recognition for demonstrating excellent customer service.
Please review this incident and address Brittany’s conduct appropriately.
This was by far and beyond level of service I ever expected. I got a free burrito from the app immediately that they helped me navigate to make sure I got it. It was SO perfect. Melted in my mouth fresh. spur cream and cheese dripped on the paper just loaded wonderfuly. I ordered a pepper Jack steak burrito for $5. was crisp to perfection! Loaded with meat and tomatoes, was BEST BURRITO I EVER HAD!!!!! IVE HAD A LOT OF TACO BELL IN MY LIFE, BUT THIS WAS ABOVE AND BEYOND. Not only that, was allowed to have a drink to wash it all down. I will never go to another Taco Bell ever again. GIVE THESE GUYS A RAISE. 🩷