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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jacksonville, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6350 103rd Street for the ultimate SONIC experience!
Ordered a meal with 2 sauces and got none of them. I asked off they could bring me the sauce i ordered which was on my receipt and the woman i’m assuming was the manager stomped out with a single sauce, i said thank you, she stormed off back into the building. and the burger was dry which i would have used one of the sauces for. the banana pudding cream slush was disgustingly artificial and runny. i would assume 0 actual bananas was in it. whatever was in the shake made me sick on the way home. would not recommend. unsatisfactory food and terrible service.
DA
Dahlia Ann
Sep 27, 2026
1.0
Slow as mallases. No sense of urgency. What a waste of time this place is.
MW
Mitchell Weeks
Sep 15, 2026
1.0
These ppl gave me a burger with no meat on it. I get all the way home and find out there is no meat.
SC
Shantella Cook
Sep 12, 2026
1.0
I am writing to express my strong dissatisfaction with the service I received at your location on 9/12/26 at approximately [2:30 P.M].
After waiting at the drive-thru speaker for several minutes without receiving any acknowledgment or greeting, I assumed the equipment might be malfunctioning and pulled around to the ordering window. When I respectfully asked the employee at the window if the speaker was operational, she confirmed that it was. When I followed up to ask why my order had not been taken, she reacted unprofessionally—laughing at the situation and stating, "Drive back around, I will next time."
Furthermore, she refused to take my order at the window, despite my request being a simple order for three slushes. Had I been greeted or informed of a delay while waiting at the speaker, I would have been more than happy to wait my turn.
This level of dismissive and rude customer service is completely unacceptable. I am bringing this matter to your attention so that it can be addressed with the team members on shift, as I hope you will take the appropriate steps to ensure future guests are treated with basic courtesy and professionalism.
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