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McDonald's

3.1
(2,040 reviews)

Business Details

5320 Norwood Ave, Jacksonville, FL
32208, United States
(904) 768-4000
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5320 Norwood Ave, Jacksonville, FL
32208, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
Thursday6:00 AM - 11:00 PM
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5320 Norwood Ave in Jacksonville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
2,040 reviews
5 stars
661
4 stars
263
3 stars
338
2 stars
173
1 star
605
  • JG
    J George
    Oct 29, 2026
    1.0
    ⭐ Poor Customer Service and Refusal to Refund I had a very disappointing experience at this McDonald’s on Norwood Avenue on October 28 around 6:30 a.m. I placed a mobile order for coffee, and the app indicated that the restaurant was open and my order was ready. I walked over from my job across the street, only to find the doors locked. When I explained the situation, the general manager instructed the employee to tell me to wait outside or use the drive-thru, despite my explaining that I had walked there from my job across the street. When I requested a refund for the order I never received, I was told to come back later because the restaurant had not made any money yet. I also asked for contact information for corporate or the manager’s supervisor, but he refused to provide it. I left without my coffee or a refund. Mistakes happen, but refusing to resolve the issue professionally is unacceptable. Customers should not have to pay for products they never receive or be expected to make another trip because of a restaurant’s operational issues. I hope management and corporate address this incident, improve communication between the app and the restaurant, and ensure customers are treated with respect. I am still requesting a full refund for my unfulfilled order.
  • RM
    Rob McGrath
    Oct 26, 2026
    3.0
    No iced tea, burger was barely on the bun, pickles and lettuce were piled on one side. I had to use the automated kiosk. And two burger meals were $22. This is my third bad experience in a row. I'm done with McDonald's, no more.
  • NB
    Nadine Bryant
    Oct 26, 2026
    1.0
    This McDonald’s sucks the food is old and cold. The service is rude and ghetto and the atmosphere stinks. I won’t be spending no more of my money there and I’m gonna tell my friends and family to stop going there. Horrible customer service horrible food horrible service. Screw you McDonald’s On Norwood you really stink you’re a cesspool
  • OP
    Olivia Perez
    Oct 18, 2026
    1.0
    This was by far the worst McDonald’s I have ever been to in my life. The food was tasteless, the buns were hard and cold, and my burger was missing the sauce and onions and the sausage patty seem like it was a leftover just three pieces and dry. When I brought it to the manager’s attention, she responded with a terrible attitude and acted like everything was perfectly fine. On top of that, there was no ice and barely any drink options available, and this was at 8:00 AM! I spent over $35 just to end up with some of the most disgusting food I have ever eaten. Absolutely unacceptable. The food quality and customer service were both terrible. I will definitely not be coming back to this location.
  • TE
    Tavian Everwood
    Oct 9, 2026
    5.0
    Grabbed some food here when I didn't feel like cooking and it was pretty good. My order came out fresh, the fries were nice and hot, and the burger had a good amount of toppings on it. The wait wasn't too bad either, even with a few people ahead of me. Staff seemed friendly and the place was fairly clean. Nothing too fancy, just a good spot when you want something quick and filling. Prices were about what I expected for fast food these days. I'd come back again when I'm in the area and need a quick meal.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Norwood Ave in Jacksonville?

McDonald's on 5320 Norwood Ave is open daily from 6:00 AM to 11:00 PM for dine-in services.

When is the drive-thru open at this McDonald's location?

The drive-thru is open every day from 5:00 AM until midnight.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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