Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Is there even a point in complaining about a McDonalds? I don't know. But I had a bad experience, one I'm sure we can all relate to you, so I'll share. Ordered online with drive through pickup. Waiting 15 minutes in the line. Drive 20 min home and find I'm missing multiple items, like a 3rd of my order. Drive back. Go to the counter. Cashier hears my complain and doesn't even speak to me. Just turns and calls out to the manager, who was kind and considerate and takes my complaint. Then I hear the guy making sandwiches argue with her about making the rest of my food, which doesn't exactly instill confidence in how it'll turn out. I wait 15 minutes. And then I get the rest of my ordrr. Glad they made it right, and I know we all have had this experience, where we tell ourselves we should check the back for all the items at the drive through from now on, but should it really come to this? At some point it's my fault. Why am I ordering food from a place I don't trust to care about the accuracy of my order, whether I get what I pay for, or the quality of basically anything they make? Why do I do this to myself? To save a little money? Am I not worth more than this experience? I think I am, so yeah, I'm done with McDonald's and most of these chains in general. And if you've felt the same way, I encourage you to ask yourself the same questions. What's the price of your self respect?
VO
Victoria Oliver
4 days ago
5.0
Came close to closing … I was served anyways!! manager was the best! staff in general was just Super. My food was made fresh. manager miss Omega Is hard-working , kind and Everybody working that evening matched her energy. Good food good people . Made my day!
JP
Jeremy Parker
4 days ago
2.0
Service so slow it was as though they were moving in reverse at times. Also, do not know how to make a latte. It was not even hot! I would avoid this McDonald's and drive to another a few miles away.
CS
Chelsey Steffen
May 9, 2026
5.0
Cameron was hands down the most polite, respectful and patient McDonald's member we have encountered. We will come back to this establishment again just for the service received! Thanks again, Cameron.
LT
Leila Travis
Apr 26, 2026
1.0
they dont answer u at the drive thru, sat there for 30 minutes waiting to be helped and there is no one in the parking lot or at the drive thru. had to go inside to get my food, which took another 15 mins and the order wasnt even correct. i had someone elses order. i would never come to this location again in a million years, all the workers are rude and honestly shouldnt be working in customer service
What are the regular business hours for this McDonald's location in Jacksonville, FL?
This McDonald's is open daily from 6:00 AM to 11:00 PM.
What are the operating hours for McDonald's drive-through service?
The drive-through is open every day from 6:00 AM to 11:00 PM.
Can I order McDonald's food for delivery, and what are the delivery hours?
Yes, delivery is available daily from 6:30 AM to 10:30 PM, except Wednesday when it is open until 11:30 PM.
What delivery options are available at this McDonald's?
They offer delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's using mobile apps?
You can order via the McDonald's App available on both iOS and Android platforms, with quick order links provided.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-through service?
Yes, this location has a drive-through service.
What other fast food options are near this McDonald's?
Nearby, you can also find a Burger King, offering an alternative fast food option.
What nearby parks are convenient for a visit before or after dining at McDonald's?
Henry J Klutho Park and Jacksonville Recreation Department are nearby parks where you can relax before or after your meal.
Are there any services close to McDonald's for personal care or grooming?
Yes, Groom Therapy Male Spa Salon & Barbershop, Madame_SheFades, DonShari Nails, and G Da Barber are nearby for grooming and beauty services.
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