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McDonald's

3.4
(3,204 reviews)

Business Details

12311 N Main Street, Jacksonville, FL
32218, United States
(904) 423-0577
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12311 N Main Street, Jacksonville, FL
32218, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12311 N Main Street in Jacksonville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
3,204 reviews
5 stars
1,151
4 stars
578
3 stars
553
2 stars
302
1 star
620
  • HD
    Holly Decker
    2 days ago
    1.0
    If it was possible to give 0 stars I would. The manager was incredibly rude. Refused to take an order at the counter as we were paying cash. Said we could use the kiosk or get in the drive thru. The customers inside who were waiting and who had used the kiosk, had been waiting 30 minutes. As we discussed just leaving YOUR MANAGER yelled to "just go". Incredibly poor customer service. Basic manners go a long way and this location and staff fall short. Just keep driving to another exit - not worth the hassle.
  • CH
    Claire Hagan
    5 days ago
    1.0
    Absolutely the worst experience I've ever had at McDonald's. Visit was 11-3-26 at 1:57. Girl at first window was very rude and unprofessional. Closed the window on me the first time I tried to speak then after I handed her my card it declined due to begin lock she handed my card back to me slammed the door an yelled to the front dont make her food she broke she ain't got no money. I confirmed in front of her that had had more then enough money did my card again an bam approved. Children like that need to stay someone other then facing customers. This place use to be respectful now it's trash now only by its food but by its employees.
  • EM
    eTeRnAl MaDnEsS1
    Oct 29, 2026
    1.0
    NEVER USE THE SECOND LANE. I can not tell you how many times ive sat in this drive thru for sometimes over an hour waiting for my food. Today was one of those times. Seems they just favored the first lane too the second lane just sat and sat some more. All i had was a cheeseburger and a medium fry and by the time i got it my food was cold like it had just been sitting there and my bun was hard. This place really sucks so bad im so sick of it.
  • CY
    Christina Young
    Oct 29, 2026
    1.0
    I cant even lie this is my 6th time trying to order from this location. Every single time they forget something. Tonight was the worst probably. I ordered two full meals and some sauces and they sat there at didnt give me a SINGLE thing i had ordered online. Its like they sat there and read what i put, said "nah im good ill just shove what i have in there" and sent it off to the dasher. The staff at this location are very rude, they dont care about their customers and they take forever to make their food. I have never in my life thought that a fast food restaurant let alone a mcdonalds could mess up this many times but holy. Ill be getting my food from another location and this mcdonalds will be hearing from me later when they answer their phones.
  • HH
    hannah
    Oct 23, 2026
    1.0
    We were sitting in the lobby today and there was an employee, I'm assuming he was either on break or waiting to clock in, sitting at a table. He was a white dude with a leather jacket and a red McDonalds hat. Possible name is Steven? Someone in the play area went through the emergency exit, and he was super disrespectful. He kept saying, "These people don't know how to f***** read" ... "These people are f**** idiots" .... "They never listen" .... He just kept saying the were f**** idiots and f**** stupid, and the whole time it was a child who probably can't read. I just found it extremely unprofessional for a worker to be speaking about customers that way, at least publicly, and my children and I left. I was very uncomfortable with how upset he got over the mistake a child made.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12311 N Main Street, Jacksonville?

McDonald's at 12311 N Main Street, Jacksonville, is open 24 hours a day, 7 days a week.

When is the drive-thru at McDonald's open?

The drive-thru is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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