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McDonald's

3.4
(3,148 reviews)

Business Details

12311 N Main Street, Jacksonville, FL
32218, United States
(904) 423-0577
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12311 N Main Street, Jacksonville, FL
32218, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12311 N Main Street in Jacksonville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
3,148 reviews
5 stars
1,135
4 stars
573
3 stars
545
2 stars
299
1 star
596
  • TW
    Tisean Williams
    5 days ago
    1.0
    Let me start with this. I frequent this restaurant on a weekly basis without fail. I have 5 kids at home. When I order their value meals, something is always missing. Always! There’s nothing worse than getting home and not getting what you paid for. Because all items are bagged together, it takes time to check before leaving the restaurant. To make things better for the restaurant and myself I started asking for easy meal to be bagged separately. Today was by far the absolute worst service I’ve received. It’s never great, today was HORRIBLE. When I placed my meal at the drive thru, I specifically asked for the meals to be bagged separately. When I got to the window, I asked are they bagged separately? She looked at me, went to close the window and said I’m not arguing with no customers today. Then a manager or team lead Shanecra… or something like that came to window, said they don’t have time to bag food and provided me with additional bags to do it myself. She told me to pull up. I told her since I have to do their job, I’m not moving until each meal is individually placed in the bags. She got an attitude, very rude and disrespectful. “She said who are you talking to”, slammed the window shut. She came back to the window to tell me that other customers ordered bundle meals and I was holding up the line. I advised her, this is my money, not anyone else behind me. I looked up, 8 employees were standing in the drive thru - yet no one had time to make sure the meals were placed in individual bags. Each person is a customer, spending their hard earned money - a little respect can go a long way. They severely lack basic customer service skills, ready to fight, argue and complain instead of using that energy to provide exceptional customer service! They could all use some additional training or go work where they really want to be, it shows this is not a place they value only there for a check!
  • MF
    Michelle Furr
    5 days ago
    1.0
    I have to say this is the nastiest and rudest place we have ever been too. We travel a lot and have noted this location so we NEVER visit this place again. Ordered food and manager handed us food and NEVER spoke, then when I asked for ketchup handed container over with packets all stuck in the bottom like they were glued to the bottom. Sooo gross and unsanitary. Restrooms trashed!! This place needs to be closed and retrain folks, unacceptable!
  • PL
    Peter L
    Jun 24, 2026
    1.0
    This is the worst experience at any fast food restaurant I've had. First of all they took forever getting people through the drive through line, then after getting people in both lines I finally pull up and they don't get my order and instead get the other lane 3 times in a row. So instead I decided to park and go inside to order since I saw multiple people go in, then I try to go inside but now at 10:38 the lobby is locked. So I got back in the drive through since there was nobody there, but someone pulled up next to me at the other lane at the same time, then after waiting 10 minutes they get their order instead. Then it took forever just for some mediocre ice cream. Horrible experience.
  • SL
    Susan Lord
    Jun 15, 2026
    1.0
    We went through the drive-through for breakfast today and ordered breakfast burrito, sausage biscuit, large hash brown and a tea. When we got our food the hash brown was not in there. When my husband told the girl at the window she said give me the receipt which we had not been given one so we had no receipt but we tried to explain to her the screen out where you order reflected everything correctly and the hash brown was on there . she began to argue and hollering at someone else telling them her screen did not show the hash brown and it turned into a huge ridiculous fiasco… My husband finally just drove away without the paid for hash brown ; this was so unnecessary. It gets so tiring to not have food properly made, served , a completed order, when it cost so much to go out to eat now and then the workers want to give an attitude when they are the ones in the wrong!
  • TI
    Thomas Black III
    Jun 13, 2026
    1.0
    They made me order and pick a numbered table topper to show where I was. When could was fine they called out for table 4. I asked why did the kiosk tell me to pick up the numbered table topper. When instead of bringing it to the table they called the number out. I was shrugged off with my tray handed to me. Not offered any condiments for my food. None on the counter where you get the drink. Just the old ketchup pumps that are not used anymore. No salt no pepper. Only napkins and straws Wick surprised me. The staff would rather be on their phones. Then do their damn job!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12311 N Main Street, Jacksonville?

McDonald's at 12311 N Main Street, Jacksonville, is open 24 hours a day, 7 days a week.

When is the drive-thru at McDonald's open?

The drive-thru is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

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