VA
Veronica Afflerbach
4 days ago
My one star is for the older gentleman who was the only person who actually stopped to help us after we had been waiting nearly 40 minutes for our food.
We stopped here on our way to Charleston for a wedding after driving for hours and were starving. We arrived before a huge rush of school kids came in. After about 20 minutes, we noticed that kids who had ordered well after us were already getting their food while we were still standing there with nothing.
At that point, I politely asked the girl packing the orders if she had order #709. Her response was, “We’re busy. The school kids just got out.”
Yes, I could clearly see that you were busy. That wasn’t what I was asking. I was asking if you could please check for my order because, after watching so many people who ordered after us get their food, I was already concerned that our order had either been bumped or accidentally taken by someone else.
Instead of taking a few seconds to check, she completely dismissed me.
So we waited. And waited.
Eventually, I asked another woman for help, and sure enough, our order had been bumped a long time ago. Only then did they finally start making it. At around the 40-minute mark, an older gentleman noticed us still standing there and asked if we were okay. We explained what had happened, and he immediately stepped in, finished our order, and got us on our way. I genuinely appreciated him.
I completely understand being busy. I work in the service industry myself, and I know exactly what a rush looks like. What I don’t understand is dismissing a customer who has already been waiting a significant amount of time when they’re specifically asking you to check whether something went wrong with their order.
I was standing in the same spot in a bright pink sweatshirt for nearly 40 minutes. I wasn’t exactly hard to miss.
Mistakes happen. Orders get bumped. That’s not why I’m leaving one star. I’m leaving one star because when I politely brought attention to the possibility that there was a mistake, I was brushed off instead of someone taking literally a few seconds to check. Had she done that, the problem would have been caught immediately and we could have avoided another 20 minutes of unnecessary waiting.
Being busy is understandable. Making a mistake is understandable. Dismissing someone instead of taking a moment to make sure they’re being taken care of is not.
Just had to wait 12 minutes for 4 chicken strips ridiculous
I’ll give it 2 stars for the food at least tasting good and expected. But I would try to avoid this location if possible, drive a little further if you can. Was asked to wait for my order in a separate area and they forgot about me. Sat in my car for over 20 minutes waiting before I had to go in and ask what happened to my order.
Horrible customer service every time I come here. Employees don’t look you in the eye, don’t say “please,” “thank you,” or “you’re welcome,” and act like basic customer service is too much to ask.
The last time I was here, they got my order wrong and I had to drive all the way back. Not even an apology.
Some of these employees clearly should not be working in customer service if they can’t treat paying customers with basic courtesy and respect. Easily some of the worst customer service I’ve experienced. 758 am place sucks
Waited far too long in Drive thru, no one took my order. Person pulled in behind me. They gave up. Eventually I gave up too.