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McDonald's

2.8
(2,455 reviews)

Business Details

(904) 268-6996
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13939 Old St Augustine Rd, Jacksonville, FL
32258, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13939 Old St Augustine Rd in Jacksonville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,455 reviews
5 stars
631
4 stars
360
3 stars
317
2 stars
238
1 star
879
  • EK
    Elle K
    5 days ago
    1.0
    The manager Arthur is a HORRIBLE human being, he LOCKED himself in his office during a rush and was causing his staff unimaginable stress. On top of a 50 yes FIFTY minute wait for MCDONALD'S, all he would do is scream "No refunds" through his locked door, forcing everyone waiting to either fully wait for their food (over an hour wait for some folks) or lose money. This was a completely unacceptable display of behavior, (not the staff they were genuinely doing their best and clearly very upset and stressed it is not their fault). I'm unsure what the issue was to where we had to wait almost a full hour for food, but wow. Whoever runs this branch FIRE ARTHUR. IM BEGGING YOU.
  • CC
    Cooper
    Jun 28, 2026
    1.0
    I called them and asked what time their breakfast menu open. Their employee was sleeping on the job and then I hung up and called called again and they did not answer and then they blocked me and now I cannot call McDonald’s and also they did not give me an answer while I was calling them.
  • CP
    Christian Pena
    Jun 17, 2026
    1.0
    We literally could not have been treated worse by the employees in the drive thru. They got our drink order wrong and when we asked if we could change it and pay for it, they stared at us for a solid 15 seconds, rolled their eyes and said no. ***even after we offered to pay for it. We left feeling like they wanted to fight us over a simple drink request. Do better.
  • KC
    Kerry Cochran
    Jun 13, 2026
    1.0
    Daisha Hook your store sucks. Food is cold and the nuggets were recooked. We sat at the table for table service and they yelled my name and had to go up and get a bad. What happened to trays. I just had foot surgery and had to limp up there. Lazy workers and you should be ashamed of this store. Staff so loud in the back guests should not hear the staff in the dining rpom. Other times the staff is semi nice but this time nasty. The frozen raspberry drink was not frozen. No one cares anymore your employees eat at the Hightop right when you walk in. That is a prime table for kids and families to sit at and your employees take it over. They should not be eating right wherw guests come in. Plus the place was disgusting and tables not wiped down and employees eating while the place is a mess. Very loud in the kitchen.You should not have the title General Manager. Absolute disgrace to the McDonald's brand. Employees should maybe eat in the back or near the bathroom, not taking up a 4 top right when you walk in. This older man was in there trying to order a milk shake and could not figure out the kiosk. One employee helped very minimal. He had to keep asking for help until one employee actually helped him.
  • TH
    Trey Heren
    Jun 13, 2026
    4.0
    I don’t usually post reviews at fast food places. However as a former McDonald’s Crew Trainer I’ll say this. The crew that was working when I came in was good people. Fixed the order when it was wrong and didn’t give grievances about it. The food was fresh but not burning my mouth. So id say at least this place deserves a little more love in the review department

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13939 Old St Augustine Rd, Jacksonville?

McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery service 24/7, including same day and no-contact delivery options.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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