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McDonald's

2.8
(2,487 reviews)

Business Details

(904) 268-6996
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13939 Old St Augustine Rd, Jacksonville, FL
32258, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13939 Old St Augustine Rd in Jacksonville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,487 reviews
5 stars
649
4 stars
370
3 stars
317
2 stars
239
1 star
882
  • TR
    Taylor Roberts
    1 day ago
    5.0
    Sidel has the best service. He was so kind and warm and nice. He truly makes you smile whenever you see him. Food here is always good and made correctly & everyone is always kind. I hope Sidel receives recognition! He is an all star.
  • JW
    joey williams
    Nov 1, 2026
    1.0
    Terrible service. Had to the worst customer service and McDonald's in Jacksonville. Being in the Bartram parks area you would think they would have a little bit more employees that weren't so rude. Just overall a terrible McDonald's . 07
  • AJ
    A J
    Nov 1, 2026
    1.0
    It’s been 18 minutes and I haven’t seen any sign of my food. Workers are rude to people asking for updates. Drive thru being prioritized is understandable but not to the complete detriment of people in the dining room.
  • JE
    Jordan E
    Oct 17, 2026
    1.0
    Look its a McDonald's. There are very few that Ive been to that actually do more than the bare minimum. Which, If we're being honest, meets expectations for a McDonald's. Thats all I hope for now, the bare minimum. Was it fast, and was the food okay. I dont even include good attitudes or thoughtful service into that bench mark because its rare and a bare minimum Mcdonalds just needs to be semi-fast and warm/okay food. But this particular location seems below that threshold. Insanely long waits, Im currently at about 25 minutes at 1030pm, indifferent, bordering on rude, employees. Food is usually correct but rarely hot. I would have saved time going to a sit down restaurant at this point. Long story long, this spot could be a nice go-to spot since it's right by my house by I dread forgetting to get my food at other spots despite them being 15-20 minutes out of the way.
  • KC
    kerissa Cunningham
    Oct 7, 2026
    5.0
    I just want to take a moment to recognize the **exceptional customer service** I consistently receive at this McDonald’s. In my experience, it is rare to find a restaurant where the staff maintains such a high level of professionalism, kindness, and attention to detail every single time I visit, regardless of the time of day. From the moment I place my order, I am greeted by a very polite gentleman whose positive attitude and signature saying, **“McDonald’s every day!”**, never fails to make me smile. It has honestly become one of the little things I look forward to when starting my morning. The employees at the pickup window are equally amazing. They have taken the time to remember me, greet me by name, and make me feel like more than just another customer. They even take the extra step of making sure my cup is clean and wiped off before handing me my drink. Those may seem like small gestures, but they demonstrate **pride, attention to detail, and genuine care for the customer experience.** I look forward to stopping by in the mornings for my iced coffee, and the positive interactions with the staff have become a wonderful part of my routine. Their friendliness, professionalism, consistency, and willingness to go above and beyond truly deserve recognition. **To the store owner and management: you should be extremely proud of the team you have built.** Your employees are a reflection of your leadership, and this team has absolutely raised the bar when it comes to customer service. Please take the time to recognize them for the excellent job they are doing. They are creating the kind of customer experience that makes people want to come back—not simply because of the food or coffee, but because of how they are treated. Thank you to the entire team for consistently starting my mornings on such a positive note. Your hard work and kindness do not go unnoticed! **McDonald’s every day! 😊☕️🍟❤️**

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13939 Old St Augustine Rd, Jacksonville?

McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery service 24/7, including same day and no-contact delivery options.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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