I’ve been coming to this Jimmy John’s location for quite a while because I live nearby, but my most recent visit was disappointing.
First, I don’t understand the new 79-cent charge for getting the sauce from the Chicken Bacon Ranch sandwich on the side. It’s the same sauce that already comes with the sandwich. I simply prefer to add it myself because I like to control how much goes on my sandwich. Why should customers have to pay extra for an ingredient that’s already included? I’ve ordered this way multiple times before and have never been charged, so if this is a new policy, it should at least be explained politely.
The employee who helped us, who I believe was named Zoe (a very petite, thin, younger girl ), was unnecessarily rude when I asked about the charge. Instead of explaining it, she brushed it off with, “That’s just what it is.” attitude- that is not helpful customer service.
The interaction got even worse when we ordered two drinks but were only handed one cup. When we went back to let her know, she immediately responded, “I already gave it to you.” We explained that we only had one cup, and she replied, “Well, it’s right there, go get the cup.” Customers aren’t mind readers, we’ve always been handed our drink cups by the cashier, so we had no reason to assume we should just take the cups ourselves.
This also isn’t the first time we’ve seen the snippy side of this same employee, which made the experience even more frustrating. Everyone can have an off day, but this felt like a pattern rather than a one-time issue. We ended up walking out after paying $43 for two sandwiches, and we won’t be returning. There are other sandwich shops down the road that offer polite service, and we’ll be taking our business there instead.