I was so happy this Dunkin donuts opened up near my house but the service here sucks, they all need retraining even the manager.
VW
Vanessa Williams
Sep 26, 2026
This location has given me faith back that Dunkin can do it right again and customer service isn’t dead.
While some comments may not be pleased, I give grace with new openings (1st time employees, 1st food service, employees not used to the expected speed, etc) but that has not been my experience here.
I can actually put my mobile order in and wait less than a few minutes before it’s ready where others I’d put it in 15-20 min in advance (but for an asap pick up) and I’d still be waiting 10+ minutes.
Here they pay attention to you if you’re just hovering near the mobile pickup within a min or less.
And the layout is great…enough space if you want to park, and long enough drive through you don’t have to worry about blocking traffic.
The store is always clean - especially where you get your straws/sugars (which at most locations are notoriously disgusting).
And my favorite brag for them - they always greet you when you walk in…no matter what day or time of day. Thank you for instilling my hope back again, not just at Dunkin but for QSR/fast food customer service restaurants.
Great job and keep it up!
Coffee wasn't good the two times I went there. I threw the second out and got coffee elsewhere. slow for a drive through. I have been to another Dunkin repeatedly during rush hour that were fast and delicious. Staff is friendly though
ZJ
Zena Johnson
Sep 11, 2026
Paid 16$ for food asked for a water cup so son could take medicine said it cost 27 cents….. really… Starbucks is free for water.
JM
Joshua Masalko
Sep 3, 2026
Absolutely terrible experience. This place is brand new and looks great, which is about the only positive thing I can say.
The service was slow, my coffee order was wrong, and I waited around 7 minutes for breakfast sandwiches that were somehow served cold. The hash browns were cold, soggy, and barely edible. To make it even more ridiculous, they literally gave me FIVE tater tots in the bag.
How do you make people wait that long for cold food? There was apparently no manager available to deal with the issues either, while the manager seemed more interested in having a personal conversation outside in the parking lot than helping customers inside.
I gave this new location the benefit of the doubt because they're new, but there is no excuse for getting this many things wrong in one order. Nice-looking building, absolutely horrible execution. Slow service, wrong orders, cold food, soggy hash browns, and poor management.
Do better. Right now, I would absolutely not recommend this Dunkin'.