CJ
Candi Johnson
Jun 21, 2026
Overall okay. I wanted to study outside but the Outside seats are full of cobwebs
CB
Cliff Bróðirton
Jun 10, 2026
The food portion of my order took far too long to make, and as I drove off I discovered it was also wrong. Additionally, with how I'm feeling today... there's a significant chance I got food poisoning from this location. Avoid this place.
DJ
Deidra Jordan
Jun 8, 2026
WORSE SERVICE I HAVE EVER ENCOUNTERED AT A DUNKIN. This woman with a disgusting attitude and disposition, slammed the window in my face and rolled her eyes while I was explaining that I was missing an item. I came inside to get my money back, where this child began to further behave in a demeanor that was repulsive, by mumbling insults under her breath, that I could not hear(praise GOD). The "manager" never once apologized for his employee and gave me back HALF of my change. I looked at him and stated that my total was twice that much. He looked confused so I immediately stated that I never even received my drinks!!! At this point I was just ready to go I told him just give me the drinks since you already refunded the food I just want to leave. Please do better in employing people who care about your business because they cost you money I'm sure not for the first time I work 5 minutes up the road and I will never return here I'd rather drive 15 to a better place that has better customer service.
I’ve lived in this community for 11 years. Not only does the level of service at this location not hold to Dunkin’s standard, it’s also not the norm in this part of Jax.
If I patronize here, it’s on weekends. I’ve given numerous chances, maybe staffing challenges, training/learning drawbacks, but there is an issue EVERY weekend. The staff doesn’t understand the menu & they make beverages however they want. They include ingredients that don’t belong & leave out necessary ingredients. Items are missing from orders. If staff is notified of the mistake, they respond with attitude.
Mistakes are made in food services, that’s understandable but the disregard for customers & lack of care doesn’t help.
My debit card is handed over, without a “hello” or ANY kind of acknowledgment. Staff are too busy talking amongst themselves to be “bothered” by paying customers.
There are many amazing businesses in Jax that provided GREAT service & were STILL forced to close their doors completely. In THIS economy, returning customers matter. Anyone coming to your establishment is valuable, treat them as such!!!
As for me, never coming back & wouldn’t recommend anyone else visit either.
EW
Erica Wright
May 22, 2026
Unfortunately, eating here is a complete gamble. The quality and order accuracy are incredibly inconsistent, and today was the last straw. I ordered a simple plain bagel with cream cheese, but drove away with a bacon, egg, and cheese sandwich instead. Because I was already on my way to work, I couldn't turn around to get it fixed. This isn't the first time my order has been completely wrong, either. If you decide to risk it, make sure you check your bag before driving off.
UPDATE:
I went back today to give them another chance. Yay, my food was right! BUT THERE WAS HAIR AND BROKEN PLASTIC IN THE BAGEL!! Honest to God I am never coming here again 😭