JB
Justin Burcham
Sep 15, 2026
It is very upsetting that this location is the most convenient location to stop by on my morning commute. I think next time I decide I want Dunkin before work and take time to order in the app and leave 15 minutes early to make time to stop, I will consider going to the slightly less convienent location on Philip's.
As I said, I placed my order in-app but it kept refunding my apple pay, so I paid with my debit card instead, which the app took. I used rewards points on my order and everything. I get over there and i hear the lady at the box tell the guest in front of me that they are only accepting cash at the moment. Okay, great, I already paid in app so that does not apply to me. I get to the box and wait. One minute passed, then two minutes, and no one has greeted me or said "we'll be with you in a moment" or anything. After another minute, I finally say "I don't mean to be rude, but hello?" And wait another thirty seconds. No one answers. Well that's funny, because I just heard the lady speaking with the guest in front of me. I pull up and no one is at the window and they're all congregated at the back counter. I don't have time to wait anymore and so I have to leave, hoping I can stop by the Philip's location before I am late for work.
I stop by the Philip's location and they are wrapped around the building, so I definitely do not have time to get my breakfast. I looked and saw where they refunded my last purchase, but they did not refund my rewards points. Now I am hangry, my time was wasted, and I have wasted my rewards points.
BTW, I have worked fast food windows before, I know how they operate. It takes two seconds to get on the mic and say "I'll be with you in just a moment" when you're working with a guest at the window and can't immediately take the order at the speaker. It would have been nice to at least acknowledge I was present and let me know if you never received my order because of a system outage.
And I just KNOW your OTD time is horrible today letting people sit like that. I hope you get an angry call from your DM wondering why you have a bad google review and your OTD is awful.