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Dairy Queen Grill & Chill

3.3
(1,270 reviews)

Business Details

5630 Normandy Blvd, Jacksonville, FL
32205-6249, United States
(904) 781-9440
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5630 Normandy Blvd, Jacksonville, FL
32205-6249, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:00 PM

Menu

2 menus · 169 items

Explore offerings from Dairy Queen Grill & Chill on 5630 Normandy Blvd in Jacksonville, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

118 items

Reviews

3.3
1,270 reviews
5 stars
475
4 stars
223
3 stars
159
2 stars
94
1 star
319
  • ST
    Shante Tate
    4 days ago
    1.0
    It’s disappointing to see how customer service has declined. Businesses post operating hours for a reason, so it’s frustrating to arrive 30 minutes before closing only to find the doors already locked. If your posted closing time is 10:00 p.m., customers should reasonably expect to be served until then. Experiences like this explain why so many Dairy Queen locations have struggled. Poor customer service, lack of communication, and declining food quality are driving customers away. Employees should be expected to fulfill their responsibilities until the business officially closes, not decide on their own when to stop serving customers. This was a very disappointing experience, and I hope management addresses these issues by enforcing store hours and improving customer service standards. You all need to start holding employees accountable for the lack of customer service
  • LP
    LaKeshia Primeau
    5 days ago
    5.0
    The food was super tasty and fresh. Plus, the cook was charming and funny. Overall, I had an amazing visit. I have been full and smiling ever since.
  • JK
    J Key
    Jul 2, 2026
    1.0
    Drove here Thursday at 9:15 July 2nd, after waiting a female finally came to speaker and said we are closed, I said aren't you open until 10pm? To which she replied " I am the only one here" but said it with attitude-we drove off. They are always so rude here, only reason this place must still be open is bc they're isn't anywhere else fairly close. Management, corporate somebody needs to do something about this place!!
  • DG
    Daniel Gillam
    Jun 19, 2026
    1.0
    No pride in their work. Drive-thru for 4 blizzards and a banana split, ice cream all over the sides of the cups and strawberry syrup dripping out of the split. If you like your treat on the OUTSIDE of your cup, then this is the place for you.
  • AG
    Ashley Garelick
    Jun 10, 2026
    1.0
    Waited in the drive-thru line at this location and when we reached the speaker to place our order it was only 9:21 pm. We were told that the restaurant was already closed. Unfortunately, this is not the first time this has happened at this Dairy Queen location. On previous occasions, we have been told that the kitchen was closed but that ice cream was still available, or that the store is closed altogether. Consistently turning customers away before posted closing time is poor customer service and frustrating for customers who have already spent time waiting in line. The fact that this has occurred on multiple occasions is unacceptable. I hope management addresses this issue to ensure customers receive the service they deserve during advertised business hours.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified July 05, 2026Yext Knowledge Graph
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