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Brand Certified

Chipotle Mexican Grill

3.0
(1403 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
4865 Town Center Pkwy, Jacksonville, FL
32246, United States

Hours

Monday10:45 AM - 9:00 PM
Tuesday10:45 AM - 9:00 PM
Wednesday10:45 AM - 9:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.0
1,403 reviews
5 stars
479
4 stars
192
3 stars
115
2 stars
130
1 star
487
  • OM
    Owen Morrissey
    2 days ago
    1.0
    Awful portion sizes that was barely cooked. Also don’t put a female name this place will give you less food.
  • SL
    Sleysa Laboy
    May 9, 2026
    1.0
    Llego a mi casa con mi orden y no tenía guacamole ni lechuga y pagué extra por eso tienen que hacer las órdenes bien porque uno paga por eso
  • BB
    brittany
    May 7, 2026
    1.0
    I arrived shortly after opening, and the manager ended up making my bowl because the rest of the staff didn’t seem available. Unfortunately, he was very rude throughout the interaction. He kept cutting me off while I was ordering, didn’t seem to listen to what I was saying, and was very short with me — even though I was the only person in line at the time. This is the second bad experience my husband and I have had at this Chipotle. During another visit, they had run out of chicken, and the staff was also rude then as well. We ended up leaving without ordering and went to Moe’s instead. Customer service at this location really needs improvement.
  • BB
    Brittney B
    Apr 30, 2026
    1.0
    My husband and I were standing there, waiting for someone to greet us, but everyone kept walking past us, doing other things. Finally, a worker came to us, and I asked if I could get a bowl. She replied, “We’re out of chicken.” So, we walked away, and then I decided to walk back and ask how long it would be for chicken. I looked down, and she had chicken! So, I said, “So, you do have chicken, and she said yes, sorry.” I was standing there, super confused. Anyway, we proceeded with chicken because she said they were out of honey chicken. Then, I asked for tomatoes, and she said they were out of tomatoes. I said, “You guys should let customers know beforehand what you’re out of.” But the lady didn’t care. She rung us up and slid my bag to me. Her demeanor was basically, “Get out.” We proceeded to get our forks, and there was a worker standing in front of the utensils, texting on her phone. My husband said, “Excuse me, so we could grab some forks.” She nudged them over a little and continued to text. What kind of establishment are these guys running? I told my husband that I wouldn’t be going back just off this last experience. Not to mention, the environment was very unclean.
  • A1
    All in 1
    Apr 23, 2026
    1.0
    This Chipotle burrito is a joke. The picture doesn’t even do it justice—it’s one of the smallest burritos I’ve ever seen, barely filled at all. I paid full price for what feels like a snack. Completely unacceptable.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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