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Charleys Cheesesteaks

3.9
(419 reviews)

Business Details

1401 Dunn Ave, Jacksonville, FL
32218, United States
(904) 367-3212
https://order.charleys.com/menu/dunn-ave-fl/

About

Sandwich RestaurantFast Food Restaurant

Location

Charleys Cheesesteaks
1401 Dunn Ave, Jacksonville, FL
32218, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Menu

1 menu · 89 items

Explore offerings from Charleys Cheesesteaks on 1401 Dunn Ave in Jacksonville, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

89 items

Reviews

3.9
419 reviews
5 stars
267
4 stars
33
3 stars
19
2 stars
25
1 star
75
  • AP
    Adam Putman
    Aug 16, 2026
    3.0
    It was 7:00 p.m. on Thursday and I was the only one there the whole time while ordering and waiting for my food so I was worried it was a bad location but to my surprise the food was pretty good. Every bit as good as the one I regularly ate at on Federal hwy in Hollywood, FL. My only issue was the customer service. There was only one English speaking employee and the non-english speaking employees stand around staring at their phone, waiting to cook food and quite frankly made me feel as if I had inconvenienced them. The girl that took my order was very pleasant and cute but I waited 3 to 5 minutes for her to get to the register. I was up charged a dollar for ranch dressing and never received it.
  • WR
    William Gonzalez Rosales
    Aug 1, 2026
    3.0
    The bread was dry, the sub i order had no jalapenos even though the menu said it has jalapenos. The fries were okay.
  • YM
    Yistian Munoz
    Jul 30, 2026
    5.0
    Every time I come here, the food is fresh, hot, and delicious. The restaurant is clean, and the staff is always welcoming. Odalys helped me with my order, and she was patient, friendly, and had a great attitude. It's nice to receive such excellent customer service. I highly recommend stopping by if you're looking for a great meal!
  • DR
    Donald Rull
    Jul 15, 2026
    4.0
    I just want to say first and foremost that if you are looking for a quick, clean and fairly quiet place to eat along Dunn Avenue, this is a good option. Located in the fully renovated space that was once Country Cabin, this Charley's is the same franchise that many may be familiar with from mall food courts, like at The Avenues or Orange Park Mall. Back in the day I used to mystery shop and was assigned Charley's almost every month. As an independent contractor I would accept the jobs because it didn't take me anymore than an hour to fill out the report after the visit, and we would get 2 free combos, so a free meal. The math worked at the time. It didn't take long before my family just weren't interested in going with me anymore and my experience here reminded me why. This place is clean and well maintained. It is brightly lit and is most definitely not cluttered. When I visited service was professional, although I wouldn't say friendly. For Dunn Avenue, this is actually about as good as it gets. I decided to visit because they are a fairly new restaurant in this area and I had a buy one get one free coupon, so I'll take the risk considering my last experiences with the brand. I really was hoping that this wasn't the same experience that I had in days past. Unfortunately, the problem never really was with the staff. They always seemed to be focused on their job, but not necessarily oozing positivity like a cruise director. A smile would be nice. It wasn't cleanliness or maintenance. For me, the food is the issue here. Specifically the cheese steak. If you've ever had Steak-umm, you'll know what I'm talking about. The meat is pre-sliced, pre-portioned and frozen in individual serving size packages. They simply take the meat out of these frozen packages, put the frozen block on the griddle and put some steam on it to thaw it out and then it cooks. It tastes exactly like frozen steamed meat cooked this way would. And then, there's just no flavor from seasoning to cover the almost gamey flavor or steamed frozen meat. The meat is just plain meat with no seasoning whatsoever. And you would think having two cheese sauces would really add a lot of flavor, but both the orange and white cheese sauces were both quite sparse and flavorless. For me, unfortunately this remains food court food. I don't understand how this is a standalone restaurant. Not a thing that I've ever had on the menu has ever stood out to me. There's not a thing that I would crave. Not a thing that I would return for. Not a thing that I have ever really enjoyed. And for someone like me who really enjoys food of all kinds, it really says something when I would just rather not. Sure, it's clean and it's edible, both uncommon for Dunn Ave, but it's also not cheap and without flavor. Wish I could say differently as I would love another place close by home as an option to eat.
  • MF
    Michael Firman
    Jul 9, 2026
    3.0
    I walked in, I was the only customer. I walked to the ordering area. Spanish women looked up at me in the kitchen area and looked back down at her phone. I waited 45 seconds and all 3 women were on their phones. I called the store, the second it rang the Spanish lady told the girls to look at me. They came over. The wait was very minimal. I came back in and all 3 again were just staring at the phones. Absolutely no awareness of anything. Food, great. Cleanliness, great Customer service, terrible As for the Spanish lady, there was no reason for the nasty look and stare. I said thank you and you just mean mugged me and said nothing and walked away as if I wasn't there.

Frequently Asked Questions About Charleys Cheesesteaks

What are the operating hours for Charleys Cheesesteaks on weekdays?

Charleys Cheesesteaks is open from 10:00 AM to 11:00 PM Monday through Thursday.

Is Charleys Cheesesteaks open on weekends?

Yes, Charleys Cheesesteaks is open from 10:00 AM to midnight on Friday and Saturday, and from 10:00 AM to 11:00 PM on Sunday.

Brand Certified Facts from Charleys Cheesesteaks

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