Bubba Gump Shrimp Co.

Reviews

• EG

  Emily Georgeo

  4 days ago
  5.0
  5 stars across the board. The good qas exactly what I needed and wanted. We ate outside and it was absolutely amazing. But neither compared to our server, Savanna!!!! She made it all the much more enjoyable. I love not having to ask for a thing, she knew exactly what I wanted before I asked. 100 will be back and ask for Savanna!
• OB

  Olga Bryzitska

  4 days ago
  5.0
  We visited after the rebranding and were so impressed! The food and atmosphere were both fantastic. A huge shoutout to Betsy - she is truly the best waitress! Her dedication and spot-on food recommendations made our visit exceptional. We’ll definitely be back!
• ER

  Elizabeth Rittenhouse

  5 days ago
  1.0
  0 STARS — Absolutely HORRIBLE experience This was my family’s first time ever going to Bubba Gump, and after this experience, I can confidently say it will be our last. I came with my family and my two young children, who were already hungry BEFORE we even arrived. We were told there would be a 25–30 minute wait, but they ended up finding us a table sooner. What made the entire situation even more frustrating is that the restaurant was not even that busy when we arrived. We sat there for ONE HOUR AND 45 MINUTES without receiving our food. Not only did we not have our food, but our waitress, Myeisha, never came to give us any kind of meaningful update. My children were getting extremely upset because they were starving, and I had to sit there watching them become more and more frustrated while we waited. After an hour and 45 minutes, I finally had to call Myeisha over myself and ask for an update. She said she was going to check right then and that our food should be out any minute. She never came back. I had to call her over AGAIN and ask for another update. This time, she told me our food was “on the grill” and that she had seen it with her own eyes. I asked her, “It’s JUST NOW on the grill after we’ve been sitting here for an hour and 45 minutes?” She had no explanation. At that point, we LEFT. I was not going to continue sitting there with two hungry children while nobody could give us a straight answer about food we had already been waiting almost two hours for. I then called the restaurant and asked to speak with a manager. The manager apologized, but the only thing they could offer me was a free appetizer or dessert. I DECLINED. A free dessert or appetizer does not make up for nearly TWO HOURS of wasted time, horrible communication, and having my hungry children sitting there waiting for food that apparently wasn’t even being prepared until we were already there for nearly two hours. What makes this experience even worse is that I had to repeatedly chase down our waitress for information. If there was an issue in the kitchen, if our food was delayed, or if it was going to take an unreasonable amount of time, someone should have simply COMMUNICATED that with us. Instead, we were left sitting there with hungry children and given excuses only after I repeatedly asked what was going on. Myeisha’s lack of communication and follow-up was extremely disappointing, and the overall service was unacceptable. First experience at Bubba Gump and definitely my LAST. I am beyond disappointed and honestly pissed off about the entire experience. I would not recommend this restaurant, especially to families with young children.
• KD

  Kattie D.

  6 days ago
  1.0
  The food was just okay. However the thing that stood out the most was the service not provided by reviews. She sat us and then left us unattended. Someone else came to take our order Evie stated you can keep them. Not sure if she was having a bad day or overwhelmed but we felt very unwelcome.
• MM

  MrBigdog35

  Aug 24, 2026
  4.0
  After hearing a lot of good things about this place, I decided to get it to go order of chicken tenders and french fries. While the food was hot and fresh and the customer service was very good, I probably won't be back based on the price. They were very overpriced for chicken tenders and french fries which weren't even chicken tenders. They were more like chicken nuggets and then on top of there being overpriced they charge you a "to-go fee". In my opinion, just very overpriced.