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Pollo Tropical

3.7
(1,687 reviews)

Business Details

5549 Sheridan Street, Hollywood, FL
33021, United States
(954) 987-8976

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5549 Sheridan Street, Hollywood, FL
33021, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 5549 Sheridan Street in Hollywood, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.7
1,687 reviews
5 stars
838
4 stars
264
3 stars
165
2 stars
106
1 star
314
  • MM
    Mitch-on-deck
    Jul 20, 2026
    5.0
    Just had one of my best drive-thru experiences ever at Pollo Tropical, and I have to give a huge thanks to Jadda! From the moment I pulled up, she was super friendly, energetic, and made the whole order feel personal. She double-checked everything to make sure it was all there. Overall great service and highly recommend!
  • SS
    shaltipro
    Jun 30, 2026
    1.0
    Ordered two half chicken platters but only received a quarter. This was after they forgot my side order of french fries and my sauces. You can’t call the store because it takes you directly to a customer service number which is useless if you don’t have the receipt that the employee did not hand to you. This has happened too many times already, why is it so difficult to prepare what was ordered and paid for? Now the only solution is to drive all the way back to the store and deal with employee who already didn’t care to do her job properly or leave a bad review. Unbelievable
  • LR
    Lizbeth Ramirez
    Jun 25, 2026
    1.0
    Horrible place, I loved the chicken chops they created years ago, I decided to order one highlighting that there must have "chicken" and they gave a bowl with 5 pieces of chicken, I asked for Cilantro sauce and they did not add any and the person serving the food was rude and careless.
  • CF
    Christelle Fleurival
    Jun 24, 2026
    1.0
    I’ve had multiple negative experiences with this cashier. On this visit, I arrived at the window and it was slightly open. I tried to get her attention by saying hello and honking, but I felt ignored until the window was opened. When I explained I was trying to get her attention, the response felt dismissive. I requested a manager, but no one came to assist me and my requests to the other employees were not addressed. I understand everyone has difficult days, but customers should still receive basic professionalism and communication. Unfortunately, I will not be returning.”
  • DD
    Djenee
    Jun 23, 2026
    1.0
    Disappointing Experience at This Location My visit to this restaurant last night was yet another disappointing experience, and unfortunately it followed the same pattern I’ve encountered multiple times before. Every time I come to this location, the drive‑thru cashier is consistently disrespectful — making faces, rolling his eyes, and acting as if customers can’t see him when he thinks no one is watching. It’s unprofessional and completely unnecessary. My transaction was at 9:50 PM, and I only ordered one item. Despite the simplicity of the order, the cashier still managed to give back the wrong amount of change. On top of that, he took his time returning to the window, moving slowly and showing no sense of urgency or courtesy. The lack of basic customer service is unacceptable, especially when this has become a repeated issue at this location. I genuinely hope management addresses this ongoing problem, because customers deserve better than disrespectful behavior and careless service. If you want, I can also turn this into a more formal complaint, a shorter public review, or a message addressed directly to management. You can choose to refine the tone, make it more formal, or make it more direct.

Frequently Asked Questions About Pollo Tropical

What are the regular operating hours for Pollo Tropical on Sheridan Street?

Pollo Tropical is open daily from 10:30 AM to midnight.

Does Pollo Tropical offer delivery service?

Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online at https://order.pollotropical.com/menu/pollo-tropical-sheridan-sthollywood-fl?handoff=delivery.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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