Pollo Tropical

Reviews

• KL

  Kenton Lockhart

  2 days ago
  5.0
  When you go to this location you will get outstanding service. Kevin on the frontline making sure customers are happy. He’s very polite and nice. Thank you Kevin.
• JD

  Jeremy “Futureflow” Davis

  2 days ago
  2.0
  Rude workers at the counter who give you evil looks when you approach for sauces and to get your order once it’s called out. They hate their job.
• LC

  Leanna Cami

  Apr 29, 2026
  2.0
  This restaurant please avoid especial for online deliveries. They always get something wrong..They always miss sauces, requests, and this has happened several times. Today, I ordered from them thinking it would be different-Ofcoarse another dissapointment! sauces were missing again, How can anyone miss two freaking sauces?? It dont take a smart person to know that.... I will decline any more orders from them and will no longer continue with them.. They have lost at least one customer because they simply cannot get anything right it seems...
• DW

  Danielle Ward

  Apr 23, 2026
  1.0
  This place should be shut down. I ordered a chicken Caesar salad wrap took one bite had to open it because all of the lettuce was slimy and rotten when I called to speak to a manager I was told they couldn’t help me and hung up on me. worst customer service I’ve experienced in a long time was food. I’ve experienced in a long time they completely ruined by. Lunch stole my money and served me rotten food. This location should be closed down. Absolutely disgusting unacceptable customer service unacceptable food service I hope the department of health comes in and close you down disgusting and rude.
• AA

  Alberto Altuve

  Apr 17, 2026
  1.0
  🚨 HEALTH WARNING: I found a cockroach in my food 🪳 Today I ordered food from Pollo Tropical (601 W Hallandale Beach Blvd, Hallandale Beach) through DoorDash (order #913438, around 4:00 PM), and I found a cockroach in my meal. This is completely unacceptable and a serious health risk. I paid $25 for food that I couldn’t even eat because it was contaminated. On top of that, after reporting the issue, I was only refunded $12, which shows very poor handling of the situation. This reflects a serious lack of hygiene in the kitchen. If something like this reaches a customer, there’s no way to trust what’s happening behind the scenes. I do not recommend eating here. People should think twice before ordering. ---------------------------------------- 🚨 ALERTA SANITARIA: encontré una cucaracha en mi comida 🪳 Hoy ordené comida en Pollo Tropical (601 W Hallandale Beach Blvd, Hallandale Beach) a través de DoorDash (orden #913438, alrededor de las 4:00 PM) y dentro de mi comida encontré una cucaracha (chiripa). Es algo completamente inaceptable y un riesgo serio para la salud. Pagué $25 por una comida que no pude consumir por estar contaminada. Además, al hacer el reclamo, solo me reembolsaron $12, lo cual demuestra un pésimo manejo de la situación. Esto refleja una grave falta de higiene en la cocina. Si algo así llega al cliente, no hay forma de confiar en ese lugar. No recomiendo comer aquí. Las personas deberían pensarlo muy bien antes de ordenar.

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