I had a very disappointing experience at this McDonald’s location.
The first woman at the window took my order for a Big Breakfast with Hotcakes and repeated the order back to me, and it sounded correct. I handed her a $20 bill, but she only gave me $1 back in change. I immediately let the young man at the second window know that the change didn’t seem correct. He also handed me an order that wasn’t mine. I explained that the woman at the first window had repeated my order back to me and that it was correct. I also wasn’t given a receipt.
The young man was professional and helpful, and I appreciate how he handled the situation. I understand that the first employee could have simply made an honest mistake.
The problem came with the manager. I was told she was the manager, and when I explained the situation, she initially said, “He gotta wait, I can’t do that right now.” I politely waited at the third window. She eventually came over, asked me what happened, and I explained everything. At that point, she seemed professional and told me to give her a minute.
However, after about 11 minutes, she returned with an attitude. She gave me my correct change, and I said “thank you.” She rolled her eyes, shut the window, and walked away.
Mistakes happen, and I’m always willing to be understanding when someone makes an honest mistake. What I don’t think is acceptable is the way a customer is treated when trying to resolve an issue. Management should be able to handle customer concerns professionally, even when the situation is frustrating or busy.
I hope management looks into what happened at this location because the young man was professional, but the way the manager handled the situation was disappointing and unprofessional.