Sonic Drive-In

Reviews

• CC

  Crissy

  3 days ago
  5.0
  I took my family to Sonic in Gulf Breeze on Thursday night, and I have to say, it was probably one of the best customer service experiences I’ve ever had at a fast-food restaurant. The young lady who helped us, Lacie, was incredibly kind, friendly, and genuinely present. Her attitude and the way she treated us really stood out to me. I actually decided to write this review and my daughter asked me why I was taking the time to do it. I told her that most people only leave a review when they’ve had a bad experience and are upset. People don’t always think to say something when they receive exceptional service. So, Lacie, I want you to know that your kindness did not go unnoticed. Thank you for making our visit such a pleasant experience. Sonic is lucky to have someone like you on their team!
• SR

  Susan Reiswig

  6 days ago
  1.0
  I went today to get 2 hot fudge Sundays. I pressed the button twice and someone finally came out and asked if I pressed the button. I said yes and she said, "pressed it again". I did and she came on and took my order. She came out to bring an order to someone else, and I asked her if I pay now. She asked me if I've placed an order. I just canceled the order.
• EM

  Eric Markham

  Jul 27, 2026
  1.0
  I’ve been sitting in the drive-thru line for over 30 minutes. I’ve been next in line almost the entire time, but no one has come out to take my order or provide any update. The parking area isn’t busy, so it’s frustrating to be left waiting with no communication. If there’s an issue causing the delay, a simple update would go a long way. Right now, it just gives the impression that customer service isn’t a priority.
• JW

  John Wilson

  Jul 21, 2026
  1.0
  I wish i could post pictures of the food that was given to me, absolutely disgusting and overpriced. Grew up in Oklahoma, sonic was a go to. I don't think i will anymore, they've been slowly getting worse and worse throughout the years. Also they overcharged me on top of everything else. Apparently their 1.99 jr back cheeseburger is no longer 1.99 even though it clearly states in the menu that it is. So the people working there literally won't honor the advertised pricing. And once again the food given was just pathetic honestly. 14 dollars for something i would not feed my dog
• EE

  Emilee Eades

  Jul 8, 2026
  1.0
  The manager there was incredibly rude. Ordered a strawberry lemonade, and only got a strawberry slush. Kindly asked for more lemon as i’ve ordered this drink my whole life at multiple different sonic restaurants and they’ve always tasted the same. Manager exclaimed he already made it 3 different times even though this was the first drink they had given me. Manager said he didn’t know what else I wanted him to do. They then forgot our mozzarella sticks we had ordered and payed for. Overall horrible customer service experience. That manager should retrained on some human decency.