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Pollo Tropical

3.5
(1,992 reviews)

Business Details

12611 S. Cleveland Avenue, Ft. Myers, FL
33907, United States
(239) 275-1118

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
12611 S. Cleveland Avenue, Ft. Myers, FL
33907, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 110 items

Explore offerings from Pollo Tropical on 12611 S. Cleveland Avenue in Ft. Myers, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

110 items

Reviews

3.5
1,992 reviews
5 stars
873
4 stars
325
3 stars
204
2 stars
152
1 star
438
  • RR
    Roberto Rodriguez
    Aug 1, 2026
    1.0
    The clerks are extremely rude, they turn their backs on you and ignore you Olympically. You say hello to them and they don't hear you, it's incredible. It has happened to me repeatedly.
  • YG
    Yessika Gonzalez
    Aug 1, 2026
    1.0
    La comida excelente Mal servicio Malas formas A la hora de expresar Personal así no deberían trabajar con el público
  • TT
    Tracy
    Jul 23, 2026
    5.0
    Excellent prices, food, and variety. Yuca fries, plantains, and grilled chicken, exactly what I was looking for.
  • DB
    Diana Rawlings Bever
    Jul 17, 2026
    1.0
    Shockingly rude and unprofessional service. I placed an online order, and nowhere did it say pickup was required inside. In fact, the app displays a vehicle icon next to the order status, which reasonably suggests drive-thru pickup is an option. When I asked at the drive-thru if my order was ready, the employee laughed with coworkers before telling me, “I have no idea about online orders. I can’t help you.” I asked if she could at least look up my order or estimate when it might be ready. Her response was simply, “No, I don’t do that,” followed by “I don’t know.” When I returned 15 minutes later, I was met with the same dismissive attitude, and another employee began yelling that they had a lot of orders and it could be an hour. Customer service then insisted the pickup instructions clearly said to come inside, but they didn’t. If your website and app provide conflicting information, that’s the company’s responsibility, not the customer’s. Poor communication is one thing; treating customers with indifference and hostility is another. The food is OK but not worth the hassle. There’s other better choices.
  • SH
    Shannon Horton
    Jul 15, 2026
    1.0
    Absolutely appalled! This is the second time back to back I encountered the SAME RUDE, little girl with unflattering fake lashes! I told her I would be contacting her manager and she disagreed with me while laughing! The reason I did not try pollo tropical for a whole year (since moving here) was due to the bad reviews! I finally gave it a chance and the food was good the first time, however… the second third time I was treated EXTREMELY DISRESPECTFUL for zero reason!! Umm this is your JOB MAM, you get paid to take care of the drive thru customers, I doubt you’re GM would approve of how nasty you are treating their people! Absolutely NOT what I will be spending my money on! Good food TERRIBLE SERVICE!!!! Never again!

Frequently Asked Questions About Pollo Tropical

What are the opening hours for Pollo Tropical on weekdays?

Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) Monday through Friday.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery services from 10:30 AM to 11:30 PM every day.

Brand Certified Facts from Pollo Tropical

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Certified August 16, 2026Yext Knowledge Graph
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