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Pollo Tropical

3.6
(2,552 reviews)

Business Details

12961 W. Sunrise Blvd., Ft. Lauderdale, FL
33323, United States
(954) 845-0343

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
12961 W. Sunrise Blvd., Ft. Lauderdale, FL
33323, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 12961 W. Sunrise Blvd. in Ft. Lauderdale, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.6
2,552 reviews
5 stars
1,098
4 stars
474
3 stars
330
2 stars
194
1 star
456
  • EP
    Erick P
    Aug 10, 2026
    1.0
    This is the worst pollo tropical in florida. Whoever they have cooking the rice and chicken needs to be fired. The rice is a big ball of soup as if it was a ball of glue you could hardly break it apart with a fork its just horrible and I keep coming back hoping it was just a bad night but no every time its the same thing smh.
  • FL
    Flavio Manfredi Lebrao
    Aug 6, 2026
    5.0
    I've been a loyal Pollo Tropical customer for many years, and it continues to be one of my favorite places for a quick, healthy, and affordable meal. The grilled chicken is consistently delicious, and I usually pair it with rice and beans. As someone who works out regularly, I appreciate having a meal that's high in lean protein, provides quality carbohydrates for energy, and includes beans for additional protein, fiber, and nutrients. It's one of the few fast-food options where I can eat well without feeling like I'm compromising my nutrition. A few years ago, the company made some important operational improvements, and the difference has been noticeable. Service is now consistently fast and efficient, whether dining in or picking up an order. The restaurants have a pleasant atmosphere with both indoor and outdoor seating. I personally enjoy sitting outside whenever the weather allows. The staff is friendly, orders are prepared quickly, and the overall experience is smooth from start to finish. Considering the quality of the food, the speed of service, and the reasonable prices, Pollo Tropical offers excellent value. I highly recommend it to anyone looking for a flavorful, healthier alternative to traditional fast food.
  • KP
    Kim Presser
    Aug 6, 2026
    5.0
    Pollo Tropical is my go to for fast casual restaurants. I absolutely adore their whole chickens. I usually get dark meat only and it’s amazing with the cilantro sauce. I have not found a Grilled chicken as good as Pollo Tropical. I’m obsessed with their chicken.
  • MM
    Maria Moreno
    Aug 4, 2026
    2.0
    I drove straight from work to Pollo Tropical. The drive-thru line was huge, and when I finally got to the window, I was told it would be another 15–20 minutes because the chicken was still cooking. I said, “No problem,” and waited. I ordered a large family meal with grilled chicken, white rice, beans, plus extra sides of sweet plantains and yuca. I also specifically asked for sauce. After waiting almost 30 minutes total, I got home, trusting that everything was in the bag. Surprise… not a single sauce. Seriously? I just spent $33, waited half an hour, and you couldn’t remember to include even one sauce after I specifically asked for it? Am I supposed to eat dry grilled chicken? It’s not that hard to double-check an order before handing it to a customer. Experiences like this are exactly why your rating is only 3.5 stars. Do better.
  • RM
    Ray Miller
    Aug 1, 2026
    5.0
    This location has had its ups and downs. Today after about a year of not returning I December to try it out again. My experience was back to the glory days. Decided to give the drive thru a shot and ordered the family meal. Service was friendly, clear and prompt. My food came quickly and upon arriving home, found everything to be exactly as ordered and delicious! All at an extremely fair price. Kudos to the team on a job well done. I will return more frequently now, based on this experience.

Frequently Asked Questions About Pollo Tropical

What are the opening hours for delivery at Pollo Tropical in Ft. Lauderdale?

Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Ft. Lauderdale?

The Pollo Tropical location is at 12961 W. Sunrise Blvd., Ft. Lauderdale, FL 33323, USA.

Brand Certified Facts from Pollo Tropical

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Certified August 30, 2026Yext Knowledge Graph
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