Pizza Hut

Reviews

• KH

  K Halvorsen

  May 7, 2026
  1.0
  I've been a regular at Alico Commons for a decade. The quality of this business is properly reflected in its Google rating. This location is ran with argumentative staff with limited social skills. My initial experiences included staff plugging in their own phone numbers to receive points on my payment and orders, wrong orders, and largely feeling unwanted while placing orders. I don't come in at closing time. And I never wrote about bad service then. That was about three years ago. I've only been kind and supportive despite the service and attitudes given by the staff members here, and I can say with certainty that Miss Jennifer, Seamus, and Linda are the only workers in the past decade who I can appreciate to treat me with genuine service without a metaphorical spit in the face. I don't ask for much; I'm always in and out, I order the same items every single time, and I treat everyone with respect. It isn't asking much that I get the same respect back, especially from a place that demands attention, time, and money from me. During the second incident within this month, I've voiced how I've been treated by the manager Cody Nave, who made a number of rude remarks to me while I was waiting. There were other customers in the building and multiple witnesses, and another staff member even commented directly on Cody's attitude as it was happening. I asked him not to speak down to me like that. I was even calm myself; I have a documented medical issue that makes me have a hard time emoting. Note that there have been multiple instances where I have witnessed staff, including the owner, raising their voice against their coworkers and even myself, and there were three employees and customers present for this stunt too. I've spoken at length to the owner about this, explaining how Cody's tone was unprompted and harshly rude, and his response was "You always say that.". Such a telling response to how this business handles complaints and incidents. Expecting a different response while doing nothing to address the issue is insanity. Note that this is the second time I've ever made a complaint and the second time I have ever let anyone know about an incident that I didn't just push under the rug. It's also telling how there are no cameras in the front end, so the business will always side with the management instead of holding itself accountable. I've had a good relationship with this business in the past, but now it's not working out. Staff training at all levels would benefit this location immensely. Because I chose to discuss it instead of sweep yet another one under the rug and be quieted by free food, I was told to leave the building because it's easier to shoo someone away than deal with internal issues. So here we are.
• CS

  Charles Schott

  May 2, 2026
  5.0
  Great service, great attitudes. On my second pizza the meat selection was a bit lacking. Thick pizza option- good call. Will buy again.
• RD

  Riley Davis

  Apr 27, 2026
  5.0
  The general manager Joe was awesome and his staff was great. I would highly recommend this establishment!
• AW

  axolotl warrior

  Apr 18, 2026
  5.0
  Wonderful place. I’m a dasher and Joe is a really speedy and efficient worker
• AA

  Alan Aragon-Lopez

  Apr 12, 2026
  5.0
  Awesome service and even better pizza! Thanks to one of the managers Jennifer who hand crafted my pizza. Dough was fresh! Toppings were fresh! Thanks Pizza Hut! 5/5

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