Dunkin'

Reviews

• MO

  Michael Odell

  Aug 8, 2026
  5.0
  Blair is the best always smiling and happy. I love this place because of her and the manager, just the best to wake up to....
• WD

  Who’s this Deva

  Aug 1, 2026
  5.0
  I love this location, its the staff that make it great, personal, and friendly… my experience is always lovely.
• BM

  Brandi Musselwhite

  Jul 25, 2026
  5.0
  I started coming to this Dunkin' by accident when they first opened, but I became a forever customer on purpose. Yuneka is a phenomenal manager who has built something special at this location. From the moment you pull into the drive-thru, you can feel the culture of teamwork, positivity, and exceptional customer service. She keeps her crew engaged, sets high expectations, and manages the organized chaos of a very busy location with confidence, grace, and a smile. Great leaders create great teams, and her influence is evident in every interaction. What truly sets this crew apart is that they don't just serve coffee, they build relationships. Earlier this year, I missed my normal routine for about ten days. Most businesses would never notice. Not here. Yolanny asked where I had been because she knew it wasn't normal for me to disappear. I shared the wonderful news that our granddaughter had been born, and ever since then she has continued to ask how she is doing. That level of care cannot be taught from a script. Yolanny is also famous for catching mistakes in my coffee order before I do. She notices if I forgot to change the milk, add my espresso shot, or accidentally rushed through my order. There are people in my immediate circle who couldn't tell you if I messed up my own coffee order, yet this amazing crew notices immediately. That is customer service that goes far beyond taking orders and handing out coffee. They know their customers, they pay attention, and they care. Breezy is another reason this location stands out. She always greets me with a smile and asks how I've been. Since our schedules don't often line up, it's always nice when I get to see her. Even during the busiest rushes, she helps maintain the positive atmosphere that makes this location so special. One of the things I appreciate most is how upbeat this team remains. Even when the drive-thru is packed, they keep customers smiling. Whether it's a quick conversation, a joke, or simply a warm greeting, they make people feel valued instead of feeling like just another transaction. My husband and I are regulars, and the crew has become accustomed to hearing me tease him about his fancy "frou-frou" lattes while I keep my coffee simple. They laugh along with us and help make every visit feel personal. I live in Cape Coral and will happily drive to Fort Myers for this location and then drive right back home. That should tell you everything you need to know. There are Dunkin' locations much closer to me, but none provide the experience, consistency, service, or sense of community that this crew does. And let's talk about the coffee, because it isn't just the people. The coffee is GREAT. I would estimate they have about a 98% success rate on my orders, which is impressive considering how often I customize them. My drinks are consistently accurate, made correctly, and handed to me quickly. When there is an occasional mistake, it is corrected professionally and without hesitation. This team takes pride in what they do, and it shows. Of course, I could make coffee at home, but the people are the reason I keep coming back. They remember their customers, celebrate their customers, and genuinely care about their customers. Every morning starts a little better because of this team. For the love of everything caffeinated, this is the best Dunkin' around. The coffee may get me in the drive-thru, but it's the crew that keeps me coming back. They are truly the highlight of my morning and the reason this is the only Dunkin' I'll visit in the area. If every business cared about its customers the way this incredible team does, the world would be a much friendlier place. (And to the team - Thank you, for all your hard work today and everyday. I appreciate you!)
• NB

  Nancy Bolt

  Jul 9, 2026
  5.0
  Generally great service but occasionally someone doesn't read the order. Important to me because of food allergies. Food is great and usually a good deal available.
• VB

  Vanessa Bruland

  Jun 13, 2026
  5.0
  Dunkin is always good, but this location is really good. I went there for the first time today, and when I first walked in I wasn't excited because there were only order screens. However, we were quickly greeted and got all of our stuff really quickly. I have to say there was one younger girl working behind the counter, I didn't catch her name, but I wish I had. She was so sweet! She was high energy and so kind. Her bright and positive personality shone through with the customers and the other employees. I wish I would have caught her name so I could call corporate and tell them how awesome she was. I am still smiling, almost 3 hours later.

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