Mastro's Ocean Club

Reviews

• MR

  Mark Ross

  Aug 24, 2026
  1.0
  Stefon had 2 tables outside and we were inside, quite a distance away, so we didnt get the service i had received before in LA. i tried to flag some down for 15 min to get more water Stefon , the waiter was NOT very attentive like I have had every other time at any other of the Mastros in US Oh, and I had to eat my filet while watching an older man snuggle with his DOG on his lap licking him...UUUUGGGHHHH supposedly a service dog for his wife, no vest, no proof he's a service dog. Mastros is not the place I would ever ever imagine seeing a dog inside the main dining ROOM! WOW Mark
• SC

  Samantha Cummings

  Aug 18, 2026
  5.0
  What a wonderful experience! I had a few family members come from out of town and wanted to show them a good time for a bday. Mastros was the right choice. Starting from the manager up front and the lovely hostess. Our server Luis was absolutely incredible as he was extremely knowledgeable and extremely welcoming! we had so much fun it felt like he was part of the family! The recommendations given were spot on! starting with the appletini which was a show in its self, the truffle butter which he suggested on top of the wonderful steaks, all the way to the bday buttercake he suprised us with. What a wonderful experience. I recommend 100 out of 100. Definitely will be coming back for another experience!
• KB

  Kalie Beans

  Aug 17, 2026
  5.0
  My husband and I just had one of the most incredible meals of our lives! Our server Luis went well above and beyond to make our first experience dining here an absolutely magical time. As soon as we sat down, he greeted us right away and really took the time to get to know us a little a bit to make it feel like a personal dining experience. He answer all of our questions, offered wonderful suggestions and paced our meal out perfectly. The assisting staff were also very attentive, making sure our glasses were never empty and clearing the table at just the right time. Overall we were throughly impressed and will be back the next time we are in town. Thank you Luis for a meal we will never forget!!
• EK

  Eli K

  Aug 15, 2026
  1.0
  I don’t typically leave negative reviews, and I don’t write them lightly. I dine at fine-dining restaurants frequently and genuinely appreciate great food, service, and hospitality. I also understand that mistakes happen. What matters most is how a restaurant responds when they do. Unfortunately, our birthday dinner at Mastro’s Ocean Club in Fort Lauderdale was one of the most disappointing dining experiences I’ve ever had. We made a birthday reservation, and the evening started beautifully. We were greeted warmly upon arrival, and the initial service gave us every reason to believe we were going to have a wonderful celebration. That changed during our second round of drinks. I ordered a dirty martini that tasted noticeably different from what I would expect. Shortly afterward, because our table was connected to a higher table, the martini spilled all over me, the table, and the plate in front of me. Accidents happen, so I didn’t make an issue of the spill itself. The replacement martini, however, came out with visible chunks of fruit in it. I brought this to the server’s attention, and a manager came over and essentially told me that what I was seeing was just olive juice. As someone who has ordered dirty martinis at countless restaurants, I found the response incredibly dismissive. I wasn’t interested in arguing about the drink or whether they wanted to remove it from the bill. I simply ordered a glass of wine instead. From there, the service continued to deteriorate. Our bread took approximately 45 minutes to arrive. The wet plate from the spilled martini remained on our table for approximately 35 minutes before being replaced. We had also clearly communicated at the beginning of the meal that one guest had a dairy allergy. We ordered the scallops, which did not indicate dairy in the menu description, and the server did not mention that the dish contained dairy. The scallops arrived with dairy and had to be sent back. Allergies require attention to detail and communication between the guest, server, and kitchen, so this was particularly concerning. Unfortunately, the entrées didn’t redeem the evening. The 24 oz porterhouse arrived medium-well and dry, despite not being ordered that way, and the herb-roasted branzino was also extremely dry and lacked the flavor and execution I would expect at this level. But the food wasn’t even the biggest disappointment. It was the lack of hospitality and recovery after things repeatedly went wrong. A restaurant can recover from a bad drink. A restaurant can recover from a delayed dish. A restaurant can recover from an overcooked steak. What is much harder to recover from is a series of problems followed by a management response that makes the guest feel like their concerns are an inconvenience. We weren’t expecting a free meal or asked for anything to be comped. The martini and scallops were ultimately adjusted and charged because they were replaced, but those adjustments were not a goodwill gesture for the overall experience. Our final bill was $531.79 for three people, before gratuity. At that price point, I’m not simply paying for food. I’m paying for an experience, attention to detail, communication, and hospitality — especially when celebrating a birthday. I know how difficult hospitality can be, and I give restaurants a lot of grace when something goes wrong. But when you have a drink issue, a spill, a wet plate sitting for 35 minutes, bread taking 45 minutes, an allergy-related mistake, poorly executed entrées, and a dismissive management response, it stops feeling like a series of isolated mistakes. It becomes the experience. Mastro’s has built a reputation around a certain level of dining and hospitality. Unfortunately, our experience did not come close to that standard. We left having spent over $500 on what was supposed to be a birthday celebration, and instead left feeling like a transaction had simply been completed. That’s not what I expect from fine dining, and unfortunately, it’s not an experience I would choose to repeat or recommend to my peers.
• JS

  Jay Stl

  Aug 9, 2026
  5.0
  The reviews doesnt give this place its justice! I celebrated my birthday dinner at Mastro's Ocean Club. This was not just your regular birthday dinner either. This is a place where fine dining and above and beyond service is commended for. Let's begin with my server Ike T. Ike was was explicitly detailed and friendly and everything you want in a server when dining at such an establishment. His recommendation for the American Wagyu Ribeye was spot-on. When you say melt in your mouth...it melted just like Ike said it would. It was great that Ike knew and had experienced the menu in such detail - helpful especially with my allergies. He took the hard work out of guessing and questions because he knew the details = impressive. By the way, lobster mac and cheese is delectable! The sunset view is divine. The drinks perfectly made. The level of service and the correct level of service by all who brought and removed things from the table, I applaud everyone. Then there was the dessert. Warm butter cake - delicious. Chocolate cake - the best mousse filling ever. And their homemade whip cream - yummy. Finally I can't forget Ashley! We were so in the moment that as we perused the outside area and bumped into Ashley who was like Im going to take your couple picture for you...We were so in the moment we forgot. If it wasn't for Ashley's awesome personality and obliging to take our pictures, we wouldnt have any pics. She is an amazing person. Thank you Ike T. And Ashley for making my night extraordinary on my birthday. And yes I also got my name printed on the menu...such a surprising intimate touch! This was one of the best surprised dinners I've had for my birthday thanks to my husband. Great restaurant find. Ill be bringing each family member here for the experience and food.

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