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Pollo Tropical

3.6
(2,095 reviews)

Business Details

404 SE 1st Avenue, Florida City, FL
33034, United States
(305) 242-0173

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
404 SE 1st Avenue, Florida City, FL
33034, United States

Hours

Monday10:00 AM - 1:00 AM
Tuesday10:00 AM - 1:00 AM
Wednesday10:00 AM - 1:00 AM
Thursday10:00 AM - 1:00 AM
Friday10:00 AM - 1:00 AM
Saturday10:00 AM - 1:00 AM
Sunday10:00 AM - 1:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 404 SE 1st Avenue in Florida City, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.6
2,095 reviews
5 stars
970
4 stars
375
3 stars
211
2 stars
115
1 star
424
  • AO
    alberto ongaro
    Aug 18, 2026
    4.0
    Simple but good food. A little bit more problematic the service but it's sadly a very common thing in the American fast food restaurants.
  • DR
    Dorothy Roberts
    Aug 12, 2026
    1.0
    I just started back eating pollo tropical after years of not eating it after a bad experience and this particular location literally never had curry mustard. Today a worker told me that “ it’s home made “ and that’s why they never have it. I can’t eat it without the mustard so I am extremely disappointed!!!
  • ED
    Emily Doniego
    Aug 11, 2026
    5.0
    Went thru the drive thru, they had someone outside taking orders because the line was a bit long. Line went decently quick tho. I didnt have high expectations for the food since its fast food and a chain but the pork platter was really good and not expensive at all. We also got the fried cheesy plantains which wasnt my fav, my mouth was a bit confused on the flavors and tastes lol. But I’d go back for sure and try something else!
  • JS
    Jarred S.
    Aug 10, 2026
    1.0
    Ordered online and arrived just after it was supposed to be done. It hadn't even been started. Then I was told they were out of something i ordered and offered a cheaper replacement...but never adjusted the bill to reflect the cheaper replacement. Then when I finally did get the order it was also missing an item. The food itself...why bother going into details, it was trash. Wouldn't recommend.
  • AG
    Alexander Gomez
    Aug 9, 2026
    1.0
    I am writing to formally complain about a recurring issue with the employee responsible for taking orders through the drive-thru audio system. This is now the second time I have experienced a problem of this nature. I understand that the order displayed by the system may sometimes be renamed or entered differently. However, while a customer is preparing payment, it is not always possible to carefully review and correct the order on the screen before completing the transaction. That makes it even more important for the employee taking the order to enter it accurately and confirm it with the customer. In this instance, the employee asked me for my order twice. Despite that, I was still given the wrong order, either because it was entered incorrectly or because the wrong order was handed to me or she didn't understand basic English, or because she felt so. Unfortunately, I did not discover the mistake until I had already driven approximately four miles away. This is unacceptable. If the employee had any uncertainty about what I ordered, she had more than one opportunity to confirm it with me. Accurately taking and verifying a customer's order is a fundamental part of her responsibility, and the fact that this has now happened to me twice makes the situation even more concerning. I expect this incident to be taken seriously and appropriately addressed so that customers are not repeatedly inconvenienced by preventable errors of this kind.

Frequently Asked Questions About Pollo Tropical

What are the regular operating hours for Pollo Tropical in Florida City?

Pollo Tropical in Florida City is open daily from 10:00 AM to midnight.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online via their delivery URL.

Brand Certified Facts from Pollo Tropical

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Certified August 30, 2026Yext Knowledge Graph
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